Customer Success Specialist - Security - SSE

Meet the Team

The Security Customer Success Specialist (CSS) role is a highly visible, strategic advisor and technical authority who engages with customers to accelerate their onboarding and adoption of Cisco products and solutions and drive business outcomes.

The Security CSS will collaborate closely with account teams, sales specialists, and delivery teams to ensure an optimal customer experience. They will deliver Customer Consultations, Accelerators, and virtual events to support customers in progressing along their adoption journey.

The team main focus is to onboard customers and participate in their adoption journey for Cisco Cloud Security products including Cisco Secure Access, Cisco Umbrella, and Cisco Secure Connect.

Your Impact

• Act as an invaluable technical advisor and subject matter expert for Cisco Cloud Security customers and partners.
• Provide strategic guidance and advisory services to ensure successful onboarding and adoption for Cisco Cloud Security products including Cisco Secure Access, Cisco Umbrella, and Cisco Secure Connect.
• Collaborate closely with Technical Support, Engineering, Product Management, Customer Success, and Sales teams to understand customer and partner environments, requirements, and use cases, with strategic mindset to achieve technical excellence.
• You are able to explain technical concepts and give clients guidance and vision about the solution. You have a detailed understanding of the aligned technology/specialization areas, including features and use cases.
• You love customer interactions, understand customer needs and align architectural and vertical expertise to multi-functional teams.
• You will actively collaborate with customers and partners to drive product utilization, ensuring they realize the solution's value tailored to their use cases.

Minimum Qualifications

• 5+ years in customer facing Support, Professional Services, Implementation or Client Services roles
• Experience with Security Products eg: Web proxy, DNS, firewall, IPSec, IPS, DLP and CASB
• Candidates must possess a CCNP certification or higher, or demonstrate equivalent proficiency. In the absence of certification, proven experience in implementing and managing advanced Cisco enterprise networks is required.

Preferred Qualifications

• Expert understanding of common network protocols including TCP/UDP, DNS, DHCP, HTTPS, SAML and VPN technology
• Experience with the Secure Service Edge (SSE) product space
• Knowledge with any/all: Directory services (Microsoft, Okta, PingFed), OS (Windows, Mac, Linux), VMWare ESX/ESXi, Cloud platform (Amazon, Google, Azure), Meraki
• Good communication skills
• BA/BS degree (or equivalent expertise) and/or CCNP or above, or equivalent proficiency.

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