Customer Service Supervisor - Campinas/SP

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 155,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.

JOB PURPOSE AND IMPACT

The Customer Service Supervisor will oversee a team that provides customer services relating to sales order processing and confirmation, sales promotions, installations and communications. In this role, you will supervise the team that processes order entry, confirmation and billing for one of the most strategic customer accounts, besides improving and optimizing the processes with new approaches, technology enablement, and customer-centric behavior. You will also optimize and monitor shipping and returns including processing complex orders from customers and resolving order or delivery issues.

KEY ACCOUNTABILITIES

1. Build a strong, proactive, inclusive, and bold customer service team.
2. Conduct performance management, talent development, succession planning, and engagement.
3. Partner with the business team to define strategies for excellence in service delivery to our customers.
4. Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
5. Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
6. Responsible for personnel decisions related to hiring, performance, and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.
7. Implement, monitor, and improve CS processes (order intake, confirmation, billing).
8. Ensure the team is delivering the service level agreements internally and externally.

QUALIFICATIONS

1. Fluent or Advanced English level
2. Related work experience
3. Experience leading Order Management Process
4. Experience leading people
5. Proficiency in Microsoft Office Suite
6. SAP
7. Power BI

Please apply with your resume in English.

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At Cargill, everyone matters and everyone counts. Cargill is committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. As such and in alignment with our Guiding Principles, Cargill's long-standing equal employment opportunity policy prohibits discrimination and harassment against any employee or applicant based on race, ethnicity, color, religion, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, disability, pregnancy, genetic information, marital status, family status, citizenship status, veteran status, military status, union affiliation, or any other status protected by law. Cargill also complies with all applicable national and local laws and regulations pertaining to non-discrimination and employment.