Customer Service Representative

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

This position is open to people with disabilities.

As a Customer Service Representative, you will provide customer service for Markem-Imaje consumables and parts, from order receipt to delivery to the customer.

What you will do:

1. Analyze and process orders for printers, parts and consumables.
2. Track the billing of processed orders.
3. Track the backlog and inform the customer about delays.
4. Contact the logistics department for delivery positions and billing availability.
5. Check processed orders on customer purchasing portals on a daily basis.
6. Issue quotes and send them to customers.
7. Support the customer with complaints, clarifications or questions by email and phone.
8. Support the sales team with printer orders for billing/processing.
9. Support the finance department with re-billing requests.

What you need to have:

1. High school diploma.
2. 2 years’ experience with customer service.
3. User-level knowledge of Office Package.
4. Skills: Verbal and written communication, negotiation, influence without authority, organization and time management.
5. Fluent Portuguese.
6. Fluent Spanish.
7. Advanced English.
8. Knowledge of SAP is nice to have.

You’ll only be the right candidate if you are aligned to our values and culture:

1. Collaborative entrepreneurial spirit.
2. Winning through customers.
3. High ethical standards, openness and trust.
4. Expectations for results.
5. Respect and value people.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position.