Customer Happiness Associate - Brasil

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top investors and strategics including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, as well as prominent angel investors.

We are looking for a Customer Happiness Associate who will:

• Have experience in Fintech companies.
• Help solve escalated issues through different channels.
• Troubleshoot, investigate, and create detailed notes in the admin system.
• Provide follow-up calls to customers to troubleshoot issues as necessary.
• Create opportunities and options for customers interested in canceling/returning orders.
• 2+ years working as a Customer Success Agent / Customer Representative.
• English professional proficiency (preferred).
• Patient, pays attention to detail, and is a great communicator.
• Propose ideas and solutions based on customers' claims.
• Office / Google Drive (Advanced).
• CSS, e.g., Zendesk or similar (Advanced).
• CRM, e.g., Hubspot or similar (Intermediate).
• High level of quality and excellence in service, with a strong focus on understanding customer needs and solving them with the highest levels of quality.
• Multitasker, ability to handle several tickets at the same time.

We value:

* Clarity - Open and direct communication

* Simplicity - Pare things down to the essential

* Ownership - We're all owners and act like it

* Pride - Make quality products we're proud of

* Inclusivity - Every voice counts; we value each other for our shared mission and contributions

What We offer:

* Competitive salary & a robust stock ownership plan

* A set of benefits that are adaptable to your needs & way of life

* Opportunities for growth in a fast-paced environment

* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness

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