Credit Collector

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 700+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship?

What you will do

We are expanding internationally and seeking a Credit Controller to join our team in São Paulo, Brazil. The Credit Collector (CC) is responsible for the punctual and efficient follow-up of credit and delays in payment. As a result, the Credit Collector will make a positive contribution to the cash flow. On a daily basis, the CC will be in contact with domestic customers, call our customers about the unpaid invoices, and look for a solution together with the customer and will report and monitor payment delays in the short term.

Where you will have impact

• Communication with customers about unpaid invoices, inform the Finance Team about credit limits and payment delay, and check with Sales Managers where the problem lies for customers who do not pay on time.
• Contacting customers on a daily basis by telephone and/or in writing.
• Actively searching for optimizations together with the customer to improve the customer experience about payment delays. Implementing the improvements for the customer and continue to follow them up.
• Come up with process improvements together with the team members.
• Making bank statements and sorting, registering, archiving, and reporting on incoming documents related to the activities.
• Make sure that all data of the customers remain up to date.

About our team

Our dynamic credit collection team consists of customer and goal-centric practitioners that operate on a global scale. Together, we partner with various internal and external stakeholders to support the needs of our clients and overall organizational success.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Commercial oriented
• Customer oriented
• Strong analytical skills.
• Preference of experience with billing program(s).
• Preference of experience working with SalesForce, or similar customer relation management (CRM) program(s).
• Fluent in English - both oral and written communication, any other language in our network is a plus.
• Quickly respond to deviations from procedures and risks.
• Result-oriented
• Think “outside-of-the-box”.
• Languages: English, Spanish and/or Portuguese.

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is not just a policy; it's part of our culture.

If you share our passion for innovation and teamwork, we invite you to join us in shaping the future of the hospitality industry. At Lighthouse, our guiding light is to be an equal opportunity employer, and we encourage individuals from all walks of life to apply.

We value the unique perspective and talents that you bring, and we're excited to see how your light can shine within our team. We can't wait to meet you and explore how we can grow and succeed together, illuminating the path towards a brighter future for the industry.