Coordenador(a) Suporte Produto

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 03/30/2025

We are seeking a Global Product Specialist to join Services Business Area team. As a Product Specialist, you will lead improvements on the wear and spare components applied in Stirred Mills (Vertimill, HIGmill and SMD) and HRCTM (HPGRs), acting as Global technical support within Business Line. Your role plays a crucial part in contributing to our business.
In this position, you will report to VP Stirred Mills & HPGR (Services).

This position is mainly located in Sorocaba/SP and involves up to 30% travel.

Team you belong to
You will join a team of experts dedicated to Stirred mills & HPGR technology in the Global Market. We are currently working to keep growing the business in a profitable and sustainable way.

Our team culture is all about customer focus, high ambition, collaboration, and open and honest communication.
The members of our team are mainly located in Brazil, USA, Chile, and Australia.

What you’ll do

1. Provide primarily technical support for all aspects of the product and business needs, including internal and external training, supplier analysis, and customer opportunity analysis.
2. Define the technical value of stirred mills products for our customers and disseminate this knowledge through the organization.
3. Direct and assist Product & Process engineering in process design and optimization, machine design, and improvements.
4. Support Field Services group regarding parts installation, commissioning, and optimizing machine operations.
5. Assist engineering and procurement with vendor qualification and selection.
6. Act as a stakeholder for proposal scope, accuracy, and feasibility.
7. Contribute technically to the development of marketing and sales tools.
8. Improve the product portfolio, processes, specifications, and quality requirements.
9. Support the harmonization and standardization of product data.
10. Support R&D initiatives and drive long-term product competitiveness and innovativeness.
11. Maintain price lists (Global and Market Areas).
12. Support inventory management initiatives.
13. Develop technical content for product and service training.
14. Develop new designs for existing products.
15. Provide technical information to product management, sales, manufacturing, and purchasing teams.
16. Lead in developing business opportunities.
17. Assist with field problem analysis and creation of field solutions.
18. Monitor task completion and ensure good performance records on appropriate systems.

Who you are
Bachelor’s degree in engineering or relevant work experience (+5 years). Professional experience in technical support for mining products. Excellent oral and written communication skills in English; proficiency in Spanish is an advantage. Engineering knowledge in tools such as Teamcenter, Vault Professional, Inventor, and/or AutoCAD. Knowledge of SAP and Office; Power BI knowledge is a plus. Previous experience in a technical field is advantageous.

What's in it for you
• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are essential for modern functions, and there's a pressing need for more sustainable solutions. At Metso, you will help transform the industry and make a positive change.
• Safe work environment - Safety is a fundamental value at Metso. We aim to lead and promote a safety culture.
• Compensation and rewards - Competitive remuneration and benefits aligned with market practices, including health care, dental plan, life insurance, private pension, and food ticket.
• Flexibility - We value personal interactions in an open and flexible work environment, promoting a balance between personal and professional life.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to reach their full potential.
• Extensive learning opportunities - We encourage ongoing dialogues, feedback sessions, mentoring programs, and training and development.
• Interaction without borders - Leverage our global network of colleagues to exchange experiences and knowledge.

Get in touch
Want to rise above the possible with us? Click ‘Apply now’ to submit your application. For additional information, please contact the RH – Resourcing team.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.