Concur Functional Senior Consultant

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do:

In your role as a Business Process Senior Consultant, you will be responsible for handling tickets for configuration changes, implementing, configuring, and/or consulting on SAP Concur products and services. You will manage high project complexity, milestones, cases, budget of hours, internal and external resources, timelines, and drive satisfaction to ensure customer success. You will develop relationships and work well across groups, teams, and organizational boundaries, and need to have a deep knowledge of the travel market and TMC routines.

RESPONSIBILITIES:

Drive Customer Success

• Provide consultancy on customer’s solution within the scope of SAP Concur products and services purchased by the customer;
• Prepare, design, implement, and/or maintain SAP Concur configuration to customer requirements;
• Understand best practice configurations and provide recommendations;
• Contribute to team achievement of key performance and metric indicators.

Build Relationships

• Build customer relationships to support high quality delivery and customer success;
• Build relationships with peers to develop skills and contribute knowledge to the community.

Gain Expertise

• Continuously develop SAP Concur product, process, and system knowledge;
• Manage deliverables and maintain data hygiene;
• Pursue opportunities to develop skills and learn from others.

COMPETENCIES:

Functional and Technical Acumen

• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment;
• Continues to expand knowledge and skills to improve processes.

Effective Communication

• Maintain relationships by listening and connecting to others in an open, honest, and meaningful way;
• Engage in ongoing and transparent conversations, both verbally and in written form, to stimulate reactions, identify relevant information, seek feedback, and accomplish goals.

Task & Time Planning

• Concentrate efforts on the more important priorities;
• Attend to a broad range of activities;
• Develop project schedules and task assignments to create an efficient workflow;
• Know what to measure and how to measure it;
• Anticipate and adjust for problems and roadblocks.

Accountability

• Demonstrate concern for being perceived as responsible, proactive, reliable, and approachable;
• Ensure that work and information are complete and accurate;
• Focus on the desired results of work.

Critical Thinking & Problem Solving

• Use logic and methods to solve problems with effective solutions;
• Probe all fruitful sources for answers;
• Identify hidden problems;
• Conduct honest analysis;
• Look beyond the obvious and don't stop at the first answers;
• Be open to different and new ways of doing things;
• Be willing to modify preferred methods.

Effective Relationship Building

• Relate well to all kinds of people—up, down, and sideways, inside and outside the organization;
• Build appropriate rapport and constructive relationships;
• Use diplomacy and tact;
• Defuse high-tension situations comfortably.

Customer Focus

• Work towards long-term success and satisfaction of both internal and external customers;
• Thoroughly understand customer needs;
• Ensure that customer success is the top priority;
• Manage customer expectations;
• Deliver on promises to customers;
• Seize opportunities to add value to the customer;
• Maintain integrity even in challenging situations;
• Seek feedback from customers to identify opportunities for improvement;
• Continuously demonstrate empathy, responsibility, and generosity;
• Act as one SAP.

Business Acumen

• Take a business-driven approach to tasks and responsibilities;
• Keep up-to-date on SAP's strategy, core business, markets, and competitors;
• Consider the impact of external factors on organizational plans and objectives;
• Demonstrate a thorough understanding of business processes and adhere to commercial principles;
• Understand the value SAP’s solutions add to customers’ business;
• Prioritize work activities according to SAP’s strategy;
• Ensure that performance contributes to SAP’s success;
• Ensure compliance with SAP specific & general business methods, processes, rules, and regulations;
• Have an entrepreneurial spirit.

Innovative Thinking

• Generate ideas, initiatives, and visions to drive and continuously improve operating efficiencies and expand market leadership;
• Challenge and improve processes, methods, systems, and solutions along SAP’s and customers’ value chain;
• Generate and promote new ideas and breakthrough initiatives;
• Analyze and anticipate the impact of upcoming technologies and market developments to initiate innovation;
• Translate creative ideas into plans and action;
• Think beyond boundaries to create visions.

Languages

• Advanced English and Spanish;
• Spanish is a must.

Meet your team:

Our team is full of excited individuals spanning both Southeast and South Brazilian Region. Teammates in Brazil are located in São Paulo and Sao Leopoldo (SAP LABS), in Rio Grande do Sul state. Since 2017, we became responsible for SAP Concur’s implementation across Latin America region working with all SAP Concur offers.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 407786 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.