Concur Functional Consultant

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do:

In your role as a Business Process Consultant, you will be responsible for handling tickets for configuration changes, implementing, configuring, and/or consulting on SAP Concur products and services. You will manage low to medium project complexity, milestones, cases, budget of hours, internal and external resources, timelines, and drive satisfaction to ensure customer success. You will develop relationships and work well across groups, teams, and organizational boundaries.

RESPONSIBILITIES:

Drive Customer Success

• Provide consultancy on customer’s solution within the scope of SAP Concur products and services purchased by the customer;
• Prepare, design, implement, and/or maintain SAP Concur configuration to customer requirements;
• Understand best practice configurations and provide recommendations;
• Contribute to team achievement of key performance and metric indicators.

Build Relationships

• Build customer relationships to support high-quality delivery and customer success;
• Build relationships with peers to develop skills and contribute knowledge to the community.

Gain Expertise

• Continuously develop SAP Concur product, process, and system knowledge;
• Manage deliverables and maintain data hygiene;
• Pursue opportunities to develop skills and learn from others.

COMPETENCIES:

Functional and Technical Acumen

• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment;
• Continues to expand knowledge and skills to improve processes.

Effective Communication

• Maintain relationships by listening and connecting to others in an open, honest, and meaningful way.

Task & Time Planning

• Concentrate efforts on the more important priorities;
• Develop project schedules and task/people assignments to create an efficient workflow;
• Anticipate and adjust for problems and roadblocks.

Accountability

• Demonstrates concern for being perceived as responsible, proactive, reliable, and approachable;
• Ensures that work and information are complete and accurate.

Critical Thinking & Problem Solving

• Uses logic and methods to solve problems with effective solutions;
• Identifies hidden problems; is excellent at honest analysis.

Effective Relationship Building

• Relates well to all kinds of people—up, down, and sideways, inside and outside the organization;
• Builds constructive and effective relationships.

Customer Focus

• Constantly works towards long-term success and satisfaction of both internal and external customers;
• Thoroughly understands customer needs.

Business Acumen

• Demonstrates a thorough understanding of business processes and adheres to commercial principles;
• Understands the value SAP’s solutions add to customers’ business.

Innovative Thinking

• Generates ideas, initiatives, and visions to drive and continuously improve operating efficiencies;
• Challenges and improves processes, methods, systems, and solutions.

Languages

• Advanced English and Spanish; Spanish is a must.

Meet your team:

Our team is full of excited individuals spanning both Southeast and South Brazilian Region. We’ve been working hard to deliver the best quality of implementation and support around the world.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. We are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We win with inclusion

SAP’s culture of inclusion and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 407787 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.