Commercial Supply Chain Supervisor (Customer Service)

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

This is your opportunity to help share the future of sustainability with world-changing innovations and low-carbon technologies. Become a valued part of the team that’s shaping the future of aluminum, revolutionizing the way the world lives, builds, moves and flies. Be part of it and shape your world.

About the Role:

As the Commercial Supply Chain Supervisor – Customer Service (remote) you will coordinate the customer service requests, from initiation to service completion, ensuring technical service work is completed on time and according to customer expectations. The CSCS will also assess team performance and adjust the structure as needed to ensure customer satisfaction and cost-effectiveness.

Key Responsibilities:

• Support the Commercial Manager in driving regional initiatives and pursuing global alignment opportunities;
• Supervise and support multiple Commercial Supply Chain Specialists, Administrators, and Assistants to ensure the successful and on-time performance of Alcoa’s commercial contract/agreements obligations specifically related to Alcoa’s sales and trade activities;
• Lead a team of highly skilled specialists, administrators, and assistants, ensuring each critical task has backup and support;
• Ensure all internal and external customers have accurate and timely information;
• Lead the coordination of all documents required for successful sales or purchases;
• Work closely with the production, planning and shipping team to ensure transactions are in accordance with agreements made with the customer;
• Provide management support to internal and external auditors.

What you can bring to the role:

• Bachelor’s degree in Supply Chain, Business, or related fields;
• Fluent English;
• Experience as a supervisor in the Customer Service area or related areas (Procurement, Commercial, Supply Chain). For candidates that don’t have experience as a supervisor, solid experience as a Senior Analyst (Customer Service/Supply Chain or related areas);
• Excellent communication skills, the ability to communicate with all levels of the business;
• Demonstrated supervisory skills with the ability to lead a busy, dynamic, and diverse team;
• Ability to prioritize multiple demands, plan work activities efficiently to meet strict deadlines and high-level goals;
• Availability to go to the office regularly (Poços De Caldas – Minas Gerais).

What’s on offer:

• Competitive remuneration and benefits packages;
• Flexibility First – Remote work agreement;
• Telemedicine and telenutrition;
• Recognition as one of the Best Companies to Work For by Great Place to Work;
• Recognized by Guia Exame de Diversidade as one of the companies with the best practices related to inclusion, equity, gender, ethnicity, race, People with Disabilities and LGBTQIA+ people.

Applications close: November 19th

About the Location:

The Poços de Caldas Plant (MG), founded in 1965, was the first Alcoa plant in Brazil, having started its activities in 1970.

At Alcoa, we are committed to generating value in our relationships with all stakeholders in our business, communities and environment. We build inclusive and secure environments so that our people can live and express themselves as they please. With the aim of attracting and retaining diverse talent, the company maintains the inclusion groups that promote internal and external activities to value human diversity and plurality as a way of enriching one's own values.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!

Your work. Your world. Shape them for the better.