Commercial Supply Chain Supervisor (Customer Service)

Shape Your World At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress.

The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper. This is your opportunity to help share the future of sustainability with world-changing innovations and low-carbon technologies.

Become a valued part of the team that’s shaping the future of aluminum, revolutionizing the way the world lives, builds, moves and flies.

Be part of it and shape your world.

About the Role

As the Commercial Supply Chain Supervisor – Customer Service (remote), you will be responsible for ensuring that timely and accurate day-to-day transactions are completed by the Customer & Supply Chain Specialists, Administrators, and Assistants. You will be the escalation point for any problems or issues and the direct link to the Commercial Manager. You will provide leadership and coaching to the Customer and Supply Chain team members, ensuring each responsibility has a trained backup process in place and that the team can be agile and work seamlessly in a changing environment with tight deadlines.

You will be required to provide backup and support to the Commercial Manager as required. Other key responsibilities include:

1. Support the Commercial Manager in driving regional initiatives and pursuing global alignment opportunities;
2. Supervise and support multiple Commercial Supply Chain Specialists, Administrators, and Assistants to ensure the successful and on-time performance of Alcoa’s commercial contract obligations specifically related to Alcoa’s sales and trade activities;
3. Ensure all internal and external customers have accurate and timely information;
4. Work closely with the scheduling team and ensure transactions are in accordance with agreements made with the customer;
5. Provide management support to internal and external auditors.

What you can bring to the role

1. Bachelor’s degree in Supply Chain, Business, or related fields;
2. Fluent English language is mandatory;
3. Intermediate / Advanced proficiency in Windows Office;
4. Experience as a supervisor in the Customer Service area or related areas (Procurement, Commercial, Supply Chain);
5. For candidates that don’t have experience as a supervisor, solid experience as a Senior Analyst (Customer Service / Supply Chain or related areas);
6. In-depth understanding of international trade, export and import requirements, contract management, shipping and delivery documentation, and general trading transactions;
7. Proven understanding of international trade, transportation, and relevant transactions;
8. Availability to go to the office regularly (Poços De Caldas – Minas Gerais).

What’s on offer

1. Competitive remuneration and benefits packages;
2. Flexibility First – Remote work agreement;
3. Telemedicine and telenutrition;
4. Recognition as one of the Best Companies to Work For by Great Place to Work;
5. Recognized by Guia Exame de Diversidade as one of the companies with the best practices related to inclusion, equity, gender, ethnicity, race, People with Disabilities and LGBTQIA+ people.

Applications close

December, 26th #LI-KS1

About the Location

The Poços de Caldas Plant (MG), founded in 1965, was the first Alcoa plant in Brazil, having started its activities in 1970. At Alcoa, we are committed to generating value in our relationships with all stakeholders in our business, communities, and environment.

We build inclusive and secure environments so that our people can live and express themselves as they please. With the aim of attracting and retaining diverse talent, the company maintains the inclusion groups that promote internal and external activities to value human diversity and plurality as a way of enriching one's own values. We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate. This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging.

Come join us and shape your career! Your work.

Your world.

Shape them for the better.