Civil Engineer (Technical Support)

Position Summary

Bentley Systems is seeking a talented individual to become a valued member of our Global Technical Support team. This position will interface with our users to provide civil engineering software technical support, demonstrations, and training, as well as interact with our Development group, Professional Services, Quality Assurance, Marketing, and Sales.

Your Day-to-Day / Responsibilities

1. Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include:
1. roadway design
2. site design
3. storm and sanitary sewer design
4. berm and levee design
5. rail design
2. Teaching engineers and designers how to best use the available civil engineering and survey software tools to accomplish their project goals.
3. Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project.
4. Producing training materials and multimedia materials used to train users in the use of the design software.
5. Serving as the primary support liaison between Bentley and users.
6. Occasionally travelling to user sites to perform training and consulting.
7. Conveying user feedback to product development staff.
8. Presenting user requirements in the form of specifications to software developers for the development and enhancement of program commands and workflows.
9. Possessing thorough knowledge of the company’s products and other applications used by users.
10. Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality, and bugs/enhancements.
11. Keeping users informed of how and when problems are resolved.
12. Being involved in any additional follow-up, testing, and troubleshooting.
13. Appropriately referring issues to other support and quality assurance areas.
14. Promoting and maintaining a high quality, professional, service-oriented company image among users.

What You Bring to The Team / Required Knowledge, Skills, Abilities, and Experience

1. Civil engineering degree or equivalent experience in road, rail, and site design.
2. English Language Proficiency.
3. Prior experience with OpenRoads Design, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D strongly preferred.
4. Excellent written and verbal communication skills.
5. Strong critical thinking skills and a desire to solve problems.
6. Self-motivated, proactive with a strong desire to learn.
7. This role does not require travel.
8. Requires sitting or standing at will while performing work on a computer.
9. The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.

What We Offer

1. A great Team and culture – please see our Recruitment Video.
2. Remote, hybrid or in-office model – choose what works for you.
3. An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
4. Competitive Salary and benefits.
5. The opportunity to work within a global and diversely international team.
6. A supportive and collaborative environment.
7. Colleague Recognition Awards.