Casualty Claims Coordinator

Casualty Claims Coordinator

Casualty Claims Coordinator

Apply locations: São Paulo

Time type: Full time

Posted on: Posted 2 Days Ago

Time left to apply: End Date: April 30, 2025 (30+ days left to apply)

Job requisition id: JR2404196

At AIG, we are reimagining the way we help customers manage risk. Join us as a Casualty Claims Coordinator to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.

How you will create an impact

1. Handle major Casualty and Environmental Claims from initial notification through to final settlement within an agreed level of authority and service standards.
2. Oversee work of staff, provide support to the team, organize, and aim to improve procedures.
3. Review/input reserves and continually evaluate reserves during the life of the claim to ensure accuracy of financial exposure. Identify and make reserve recommendations to management on claims evaluated greater than assigned authority.
4. Document and organize all cases assigned.
5. Engage coverage counsel and loss adjusters, and any other external resources as well as supervise the work of vendors, including lawyers, accountants, experts, and loss adjusters.
6. Engage with internal and external customers on complex technical issues and participate in external customer claim file reviews and audits when required.
7. Provide reports of claims to management, actuarial, and underwriters when required.
8. Work closely with underwriters and distribution to develop a thorough understanding of the business and contribute to “best practice” overall.

What you’ll need to succeed

1. Bachelor’s degree.
2. Strong interpersonal and relationship-building skills.
3. Strong technical knowledge in Casualty and Environmental Claims and capability to manage and oversee assigned claims.
4. Depth of experience in major/complex claims handling.
5. Knowledge of self-insured retentions, reinsurance, and coinsurance claims handling.
6. Excellent communication skills (verbal/written) and strong negotiation skills.
7. Ability to identify and report performance issues to the management and the team.
8. Establish and maintain strong relationships with stakeholders at every level both internally & externally (underwriting, actuaries, finance, reinsurance, and other stakeholders on claim trends).
9. Strong knowledge of legal, regulatory, and litigation norms in the claims area.
10. Ability to collaborate and successfully manage work when working at home or in the office in a flexible work environment.
11. Advanced English Skills.

Ready to take your career to the next level? We would love to hear from you.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty, and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.

Functional Area: CL - Claims AIG Seguros Brasil S.A.

At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.

But we also do the same thing for our employees because we know our people are our greatest strength—the source of every insight, every idea, and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.