Call Center Team Lead at JoomPro

JoomPro is a tech-enabled turnkey solution for B2B importing goods from China. We aspire to create a new level of service in the wholesale purchasing market. We want to give everyone from anywhere in the world an opportunity to order goods from factories in China (and Vietnam, Bangladesh, Turkey in future) quickly, easily, and safely.

JoomPro is one of the key businesses of Joom, an international group of e-commerce companies that was founded in 2016 in Latvia. Joom also includes other businesses: Joom Marketplace, a platform for shopping from all over the world; Onfy, a pharmaceutical marketplace in Germany; and Joom Pulse, a data platform that provides analytics and recommendations for marketplace sellers. Joom’s offices are located in Latvia, China, Hong Kong, the USA, Germany, Brazil, and Portugal. Joom Group has HQ in Lisbon, Portugal.

We are now looking for a Team Leader who will be responsible for training, motivation, and overseeing our Call Center team in Brazil.

Responsibilities:

• Oversee the daily operations of the call center team, ensuring smooth workflows and a productive environment.
• Inspire and encourage the team to meet and exceed established performance goals, fostering a culture of excellence.
• Conduct training sessions to enhance team members’ skills and provide ongoing knowledge refreshers.
• Track KPIs, identify improvement opportunities, and ensure high-quality execution.
• Be the spokesperson for the call center team within the company.

Requirements:

• More than 2 years of experience managing telesales and/or customer service teams.
• At least intermediate proficiency in English.
• Experience with CRM tools, Microsoft Excel, and G-suite tools.

Preferred:

• Have experience managing pre-sales and/or CS teams.
• Knowledge of sales techniques.
• Advanced proficiency in HubSpot.

We are offering:

• CLT employment with all benefits according to Brazil labor law.
• Flexible working hours and 30 days of paid annual leave.
• Extended health insurance for the employees, their spouses, and children, including dental care coverage.
• 100% paid sick leaves.
• Personal development: professional events, workshops, English classes, corporate library.
• Daily meal allowance.
• Annual team retreats.