BU PGSV - Hub LATAM - Hub Marketing and Sales Manager

Description

Your responsibilities:

• Adopt, plan, and implement hub service sales strategy based on the Global Service BU M&S and Service GPG strategies and targets related to the entire service portfolio (lifecycle management, service products and solutions, and IB penetration). Lead the sales team in delivery and exceeding of targets in terms of orders, GM%, response time, and customer satisfaction for the full Service portfolio. Responsible for accurate Sales order forecasting by use of SFDC and improving data quality.
• Identify and pursue new business opportunities and partnerships. Generate and identify service sales leads by analyzing the IB potential. Work with the account managers to develop service-focused account plans. Collaborate with Segment managers and channel managers to identify and pursue leads in the region. Propose acquisition plans to support growth in the hub. Responsible for Hub Budgeting, sales, and operations planning in coordination with the Global Service BU M&S manager, the GPG manager, and the Hub Controller.
• Establish long-term customer relationships with key customers and decision-makers and bring the service discussion to C-level discussions by working with the account managers, the Front end Sales, and the Product BU’s M&S teams. Bring value to the customers by understanding the requirements and regulations, exhibiting our value proposition for service, and ensuring customer satisfaction issues are registered and responded to by the team. Collaborate with Business Units and account teams to position different service offerings, evaluate and share relevant information on installed base data, sales leads, customer’s, competitor’s solutions, and marketing trends with the team.
• Collaborate with internal and external stakeholders on the delivery of Service Level Agreements (SLAs).
• Develop pricing strategies in the region to maximize profitability in collaboration with the Global M&S Pricing Manager BU Service and with the PSC’s pricing managers. Conduct detailed market analysis to inform pricing decisions. Work closely with Supply Chain to follow the material, inflation, etc. indexes to anticipate impacts on pricing strategies in the hub. Enable the Service sales team organization to deliver the growth of the business by being responsible for ensuring training and increased capabilities are achieved, and distributing hub M&S resources against the market potential. Support the team by participating in sales activities when needed.
• Implement and execute the e-commerce strategies to support the Service growth ambition.
• Support and take lead when needed for marketing activities and events (trade shows, conferences, customer events) in the hub in coordination with the Global M&S BU Service. Support product launches by implementing the commercialization plan for the region as well as other promotional activities for the region.
• Ensure that the inside sales organization and tendering process, including the Risk Review process, is followed and respected. Ensure risk assessments related to price and quality, register required information into the appropriate customer database, ensure technical reliability, safety, and best solutions to satisfy customer’s needs, and comply with health and safety directives.
• Live Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• Collaborate closely with global and regional stakeholders in WCFE and the account management organization to align strategies, implement best practices, and leverage synergies in marketing and sales operations.
• Stay updated on technological advancements and market trends to proactively identify opportunities for innovation and differentiation in service offerings to support the BUs vision (Horizon X-Y-Z).

Need to ensure full alignment with GPGs in the operational M&S execution (e.g. specific segment approaches, like prioritization of value proposition).