Bilingual Team Leader

Job Title: Bilingual Team Leader

Job Description: O Líder de Equipe de Operações é responsável pela supervisão diária de um grupo de associados do call center. Esta posição garante que as métricas de desempenho sejam alcançadas, fornecendo treinamento, motivação e responsabilidade adequados.

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use daily — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

If you’re looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

1. Respond to customer inquiries across multiple channels (e.g., email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
2. Build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
3. Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.
4. Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
5. Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
6. Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest areas for improvement in processes or policies.

Requisitos:

• Excel Avançado;
• Inglês Avançado.

Location: BRA SAO PAULO Rua Tagipuru, 906 Barra Funda

Language Requirements: English (Required)

Time Type: Full time

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