Associate Localization Program Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Localization Program Manager is responsible for managing established localization processes for global learning and enablement content. Content is technical and customer-facing. Content types include videos, self-paced eLearning courses, training slide decks and workbooks, Docusign templates, and Customer Success marketing assets such as documents, decks, and data sheets. This position works closely with Customer Success content teams, regional reviewers, product localization teams, and localization vendors. This position manages the end-to-end localization process from preparing content for localization, sending out to localization vendors, coordinating with in-house content developers, managing review processes, and handing off content for final production and publishing. You should be comfortable working cross-functionally with all levels of the organization, an excellent communicator, detail and task-oriented, and comfortable working with all types of languages, including French, German, Spanish, Italian, Dutch, Brazilian Portuguese, Japanese, Korean, Simplified Chinese, and Traditional Chinese.

This position is an individual contributor role reporting to Senior Director, Global Content Strategy and Development.

Responsibility

• Coordinate with content team managers and regional leads to understand localization priorities and requirements
• Manage localization roadmap
• Coordinate with content creators on file handoffs and timing requirements
• Coordinate content handoffs with translation vendor
• Track localization costs and turnaround times
• Coordinate and track localization work with internal content teams
• Manage localization reviews with internal regional reviewers
• Triage localization questions with content developers, reviewers, and vendors
• Finalize localized content and prepare content for publishing
• Work continuously towards improving localized content quality

What you bring

Basic

• BA/BS degree or equivalent work experience
• 2+ years of localization program management experience in a high-tech industry
• Full professional proficiency in English
• Professional working proficiency in one or more of the following languages: Spanish, Brazilian Portuguese, German, French, or Japanese
• Experience owning complex localization projects
• Experience working with localization and internationalization issues

Preferred

• Experience using translation management systems
• Experience managing translation memories, glossaries, and style guides
• Self-starter, quick-learner, detail-oriented, quality-focused, and proactive
• Ability to excel in a dynamic work environment
• Excellent written and verbal communication skills
• Experience with Smartling and/or XTM
• Experience with Content and Learning Management Systems
• Experience with translation of multimedia content types
• Have worked on both vendor and client sides

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.