Assistente de Processos Administrativos - Junior

Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

We are looking for a Junior Administrative Process Assistant.

The professional will be responsible for managing administrative and operational demands for a major client in the electric energy sector, ensuring excellence in service delivery to both the contracting client and the end consumer.

Key Responsibilities:

• Manage requests received via email, websites, tools, or applications.

• Monitor and track productivity indicators using tools like Excel.

• Participate in strategic meetings with the contracting client to align processes.

• Perform administrative tasks through CRM systems.

• Communicate with end consumers through various channels (letters, WhatsApp, chat, or phone).

• Conduct proactive outreach to resolve issues and coordinate with suppliers.

• Provide periodic updates to the contracting client regarding process progress.

Required technical and professional expertise

• Intermediate/advanced proficiency in Excel and PowerPoint, knowledge of CRM.

• Strong interpersonal communication skills and ability to work in a team.

• Previous experience in administrative roles or customer service.

• Availability to work at our office located in Hortolândia - SP (Condomínio Tech Town) from Monday to Friday, 9 AM to 6 PM.