Assistente de Processos Administrativos - Junior

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your role and responsibilities

We are looking for a Junior Administrative Process Assistant.

The professional will be responsible for managing administrative and operational demands for a major client in the electric energy sector, ensuring excellence in service delivery to both the contracting client and the end consumer.

Key Responsibilities:

1. Manage requests received via email, websites, tools, or applications.
2. Monitor and track productivity indicators using tools like Excel.
3. Participate in strategic meetings with the contracting client to align processes.
4. Perform administrative tasks through CRM systems.
5. Communicate with end consumers through various channels (letters, WhatsApp, chat, or phone).
6. Conduct proactive outreach to resolve issues and coordinate with suppliers.
7. Provide periodic updates to the contracting client regarding process progress.

Required education

High School Diploma/GED

Required technical and professional expertise

1. Intermediate/advanced proficiency in Excel and PowerPoint, knowledge of CRM.
2. Strong interpersonal communication skills and ability to work in a team.
3. Previous experience in administrative roles or customer service.
4. Availability to work at our office located in Hortolândia - SP (Condomínio Tech Town) from Monday to Friday, 9 AM to 6 PM.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market-leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships live in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all while having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth-minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide ongoing feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team-focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions every day is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome-focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Job Title: Junior Administrative Process Assistant

Job ID: 21455

City / Township / Village: HORTOLANDIA

State / Province: [State]

Country: [Country]

Work arrangement: Onsite

Area of work: Enterprise Operations

Employment type: Regular

Contract type: Regular

Position type: Entry Level

No Travel: Yes

Company: [Company Name]

Shift: General (daytime)

Is this role a commissionable/sales incentive based position? [Yes/No]