Application Support Engineer

General Summary of the Position:

Schedules call and workload by determining and prioritizing the impact a software defect is having at a customer's site. Assesses software performance and determines satisfaction of the correct design intent. Regularly exercises discretion and judgment during customer consultations to decide whether issue is a Problem Report. When necessary, creates a Problem Report.

Coordinates with customer engineers and managers to develop or enhance complex computer-aided engineering design or manufacturing processes. Uses computer-aided systems to assist and instruct customer engineers on large scale, complex design and tooling tasks involving multiple design environments. Cogently communicates software problems to product development. Instructs other engineers in the design, development, and implementation of large scale, complex graphical application programs on multiple software products and hardware platforms. Defines business and technical feedback to software and hardware vendors. Manages advanced data exchange methodologies to facilitate effective data sharing between dissimilar systems or applications that span across engineering disciplines. Provides technical guidance to customer engineers in the application of design techniques and system procedures related to computer-aided engineering software. Guides junior engineers. Works with general supervision on complex projects with latitude for independent judgment. Moderate skills with high level of proficiency.

Essential Functions:

• Provide telephone support, and capable of supporting several Portfolio products across product families
• Significantly influence management decisions across all organizations
• Provide information/background/opinion in a consulting role to other internal organizations, in addition to customers
• Give presentations on products and the industry at conferences and User Group Meetings
• Escalate only the most serious of matters to management

Skills and Abilities Required:

• Demonstrates technical expertise in areas of specialization
• Moderate experience using SPLM portfolio products
• Moderate knowledge of relevant operating systems
• Hands on experience implementing, troubleshooting, and providing support
• Ability to communicate complex technical concepts clearly and effectively
• Written, verbal, and interpersonal communication skills
• Problem solving and reasoning skills

Education and Experience Requirement:

Professional with engineering or information technology degree (college degree) with 4 to 8 years of experience on customer support, and at least from 1 to 3 years of experience on engineering/PLM or CAD software technology.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday