Airlines Transformation Specialist Expert LeveL

Join Us in Redefining Air Travel!

Are you ready to take the helm of transformation in the airline industry? We are on the lookout for an Airline Transformation Visionary—a bold leader who thrives in dynamic environments and possesses a deep understanding of aviation challenges and opportunities. In this unique role, you will spearhead our transformation initiatives, fostering a culture of agility and resilience while driving innovative solutions that reshape the future of air travel.

What You'll Do?

1. Lead with Purpose: Craft and execute a groundbreaking transformation strategy that not only aligns with our organizational vision but also revolutionizes operational efficiency and customer engagement.
2. Modern Airline Retailing Transformation: Lead the airline's shift from traditional distribution models to a modern, customer-centric, digital-first retailing approach. Help airlines adopt new retailing capabilities, technologies, and standards, ensuring alignment with industry initiatives like IATA’s Modern Airline Retailing (MAR) and New Distribution Capability (NDC).
3. Challenge the Status Quo: Conduct cutting-edge analyses of industry trends, customer insights, and competitive landscapes to uncover transformative opportunities that propel us ahead of the curve.
4. Champion Change: Drive robust change management initiatives, ensuring seamless adoption of new practices and technologies while inspiring teams to embrace agility and adaptability.
5. Project Pioneer: Oversee high-impact transformation projects from conception to execution, delivering results that exceed expectations and set new standards for the industry.
6. Engage Stakeholders: Build strong relationships with executive leadership, department heads, and external partners, fostering collaboration and shared ownership of transformation efforts.
7. Implement Industry Standards: Work with IATA standards like NDC, ONE Order, and Offers/Orders. Collaborate with technology vendors to integrate new systems and ensure compliance with modern retailing practices.
8. Customer-Centric Product Development: Design and launch dynamic pricing, ancillaries, bundles, and create a seamless customer experience across channels (mobile, web, agents).
9. Measure Success: Develop and track key performance indicators (KPIs) that gauge the impact of transformation initiatives, using data-driven insights to refine strategies and drive continuous improvement.
10. Data & Analytics: Leverage data to personalize offers and optimize conversion rates, enhancing overall customer satisfaction.

Who You Are?

1. A strong advisor within the Airlines with strong management skills as well as dealing with complex scenarios and navigating ambiguities.
2. Trailblazer: You possess a Bachelor’s degree in Business, Aviation Management, or a related field. A Master’s degree is a plus, but your passion for transformation is what truly sets you apart.
3. Experienced Leader: With a minimum of 10 years in the airline industry, you have a proven track record of spearheading successful transformation initiatives that challenge conventional norms.
4. Agile Advocate: You are well-versed in agile methodologies and thrive in fast-paced environments, demonstrating exceptional analytical, problem-solving, and project management skills.
5. Influential Communicator: Your strong leadership presence and interpersonal skills enable you to inspire and mobilize teams, driving them toward a shared vision of excellence.
6. Forward Thinker: You have a deep understanding of airline operations, customer experience, and emerging technologies, positioning you as a thought leader in the industry.
7. Background Needed: Experience in the airline industry (commercial, IT, distribution), familiarity with airline systems (GDS, PSS, NDC APIs), strong stakeholder and project management skills, and a passion for digital transformation and customer experience.

Why Fly with Us?
Join our passionate team dedicated to transforming air travel as we know it. We offer competitive compensation, comprehensive benefits, and the chance to leave your mark on the future of aviation. If you are a visionary leader ready to embrace challenges and drive meaningful change, we want to hear from you!

This job can be filled in location #LI-Hybrid or #LI-Remote or #LI-Onsite.