Aftersales Post Production Analyst Engineer

Hybrid: This position requires being onsite to attend business on Tuesday, Wednesday and Thursday only.

Role:

This is an exciting opportunity to work in a dynamic environment with projects for past models parts, creating, elaborating and implementing solutions that will support to continue generate CCA (Customer Care & Aftersales) revenue and consequently attending our customer’s needs. Our primary objective is to have them available, attending CCA parts specifications, helping to create the best customer experience in the industry.

We achieve this goal by considering the customer’s needs in everything we do. If you are an exceptional professional who is willing to perform above and beyond to wow our customers and gain their lifelong loyalty, we need you on our team!

The position demands a considerable amount of energy, creativity, & drive for results initiatives.

What You'll Do (Responsibilities):

• Manage the engineering deliverables and participate in cross-functional team projects to support CCA customer retention and profit goals.
• Develop, document, and resolve service issues and business case analysis.
• Analyze and resolve service engineering changes, deviations, suggestions, and customer inquiries.
• Investigate supersession and de-proliferation opportunity of existing service parts.
• Maintain written/oral communications, build relationships, and represent GM in business meetings.
• Assist Service Engineers in developing service strategies and Subsystem Service Plans.
• Provide support for other teams including:
• Service Parts Information, PartsTech, Purchasing, Supply Chain Management, Pricing, Brand Quality, Designing Engineers, Materials Engineers, Design Release Engineers, GM Global Regions, etc.
• Maintain appropriate Business/Non-business records and files.
• Strategically lead the development, deployment and improvement of processes to improve business capabilities.