Leads the identification and documentation of customer’s NetSuite value gaps leveraging our proprietary SuiteReview methodology.
Drives the approach to remediate gaps and achieve consensus with the Customer.
Works with customers to remediate highest priority gaps.
Architects solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team.
Defines detailed functional requirements for automations and integrations to NetSuite.
Collaborates with TS team to design and unit test automations and integrations.
Performs quality reviews of deliverables developed by other team members.
Continues to increase product knowledge and pursue relevant certifications.
Collaborates with other ACS teams, including TS, Point-of-sale (POS), Commerce, OpenAir, and Premier and/or Platinum Support.
Follows essential internal business processes aligned toward delighting our Customers.
Required Qualifications:
Experience in one or more of these NetSuite’s vertical markets (Manufacturing, Warehouse Distribution, Retail, Consumer Products).
Proven ability to define and document requirements for complex customizations and integrations within ERP systems, with a specific focus on Manufacturing, Distribution or Retail industries.
Track record of developing and implementing customized solutions that address the unique challenges and opportunities with a specific focus on Manufacturing, Distribution or Retail industries.
Excellent verbal and written communication skills in English.
Ability to articulate technical concepts clearly and understandably to non-technical stakeholders, especially in Distribution, Retail, and Manufacturing contexts.
Educational Background:
Bachelor’s degree in Business Administration, Accounting, Engineering, or a related field.
Advanced degrees or relevant certifications will be considered a plus.
Career Level: IC3
Preferred Qualifications:
Expert NetSuite ERP Financials functional solution implementation, consulting and/or administration experience - though competing ERP offerings may be considered.
External consulting role experience with sustained C-suite interactions OR similar internal project experience in both leadership and execution.
Previous experience working with ERP or CRM platforms such as Oracle Fusion, HCM, Salesforce, SAP, NetSuite, or Microsoft Dynamics 365.
Accounting and/or Controlling professional experience a plus.
NetSuite ERP Consultant or other relevant certifications a plus (e.g., NetSuite Administrator, SuiteFoundation).
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