Account Director

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Job summary:

Do you thrive in a fast-paced environment? We are looking for an Account Director to drive collaborative partnerships with our key clients. Someone who will relish the challenge of matching the client’s aspiration for outstanding work, be a growth partner with them, and approach the role with creativity and passion, to ultimately help Kantar Worldpanel Malaysia deliver against ambitious long-term growth targets.

This is an exciting and stretching role that provides huge opportunity to take ownership for leading and crafting the direction of your clients providing a great mix between people and team leadership and ownership of the commercial performance of your own team.

WHAT'D YOU DO:

Client Partnership

Working with the commercial director to develop and implement account plans and lead client interactions. Monitor client satisfaction to ensure our service is continually developing to reflect improvements and changing client needs.

Lead high profile and large projects making sure that key outcomes are achieved, appropriate resources are available, and that the client is always kept up to date.

Take on a consultative approach in understanding clients’ overall objectives through dialogues with key client partners about their ongoing challenges.

Maintain a network of contacts at the client side and extend that network with a particular focus on meeting decision makers.

Commercial Growth

Prepare proposals in response to clients’ challenges, follow up and close these proposals in order to achieve revenue targets. Revenue planning will be a core element in ensuring you meet and exceed the ambitious targets we are striving for.

Insights Generation

Producing and presenting high quality insights. Delivering impactful presentations to senior audiences.

Team Leadership

Mentor and coach line reports and other team members, share knowledge and encourage a sharing and learning environment. Help individuals in the team understand how they are each contributing to the achievement of the Kantar Worldpanel vision and strategy.

Give feedback, both praising and identifying things which could be improved. Tackle performance issues in a professional and timely fashion.

Service Development

Highlight and call out client concerns with any Worldpanel services to aid senior management with prioritizing investment and development efforts.

WHAT'D YOU BRING:

• Typically 6-9 years relevant (client/agency) experience, with strong client and team management and industry awareness coupled with excellent communication skills.
• A commercial & curious mentality that wants to answer clients’ big questions and is unafraid to have a point of view.
• A strong research practitioner with substantial experience in analysing data to provide recommendations and insight.
• Experience leading a team and projects to achieve and to grow account revenue in a commercial environment.
• A desire to support individuals’ development and wellbeing with the ability to manage team workloads, and anticipate client demands.
• Sound knowledge of the local business landscape.
• Strong communication skills to be a presenter, influencer, and coach.
• Able to cope well with time pressure and make decisions under complex circumstances.
• Be alert to changing situations, show flexibility and adaptability in difficult circumstances to achieve positive results.

Country

Sri Lanka

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.