English As A Second Language Teacher ofertas em United States

PURPOSE OF POSITION

To provide accurate information concerning hotel facilities, venues, and functions and to handle all guest inquiries.

KEY ROLES & RESPONSIBILITIES

• Assist guests with all inquiries, both hotel and non-hotel related.
• Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known.
• Maintain a good relationship with Airport Concierge.
• Maintain a good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions is up to date.
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location, including directions to key points of interest, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems, and special events.
• Maintain adequate supplies of forms and brochures and ensure they are presented in line with the hotel's operating standards.
• Consult the Log Book for information/requests left by outgoing shift.
• Manage incoming guest mail, messages, facsimiles, and special deliveries.
• Manage all transportation requests.
• Manage outgoing guest mail, courier services, and parcel postage as requested by guests.
• Maintain order and security of guest keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
• Receive telephone calls and take messages for guests who are out.
• Conduct all of the above in accordance with the hotel's policy while adhering to Raffles Behavioural Standards.

Qualifications:

PERSONAL ATTRIBUTES

• Good English language verbal communication skills.
• Ability to work cohesively with coworkers and managers as part of a team.
• Ability to be attentive to guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with hotel residents and patrons.
• Ability to exercise good judgment with difficult guests.
• Understanding and ability to work in a multicultural environment.

QUALIFICATIONS

• Secondary/High School education.

EXPERIENCE

• Minimum two years' experience as a Concierge or in a related position.

Additional Information:

Raffles Dubai, Sheikh Rashid Road, Wafi, 121800 Dubai, United Arab Emirates.

Remote Work:

No

Employment Type:

Full-time