Bellman

Job Responsibilities

• Assist guests with heavy packages, coats, suitcases, etc., courteously and quickly before having to be asked.
• Adhere to guest check-in and check-out procedures pertaining to baggage handling.
• Welcome guests at the main entrance with the greeting appropriate to the time of day.
• Assist arriving and departing guests by opening and closing car and taxi doors.
• Maintain a clean and tidy entrance driveway and lobby.
• Guide the guest to the Front Desk and wait behind the guest during the check-in.
• Be familiar with hotel layout and memorize the preferred route for escorting guests.
• Room the guest in accordance with hotel standards.
• Be familiar with the lift workings and emergency stairs.
• Provide information to guests about the hotel facilities and services.
• Learn and utilize names of guests, especially repeat and long-staying guests, and routinely greet guests as they pass through the lobby.
• Help other employees in the department, replacing them temporarily when necessary.
• Keep the baggage room clean and in order.
• Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff.
• Use the Duty Log to document matters of importance.
• Arrange transport with the Airport Concierge and coordinate luggage.

Personal Attributes

• Ability to work cohesively with coworkers and managers as part of a team.
• Ability to be attentive to guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with hotel residents and patrons.
• Ability to exercise good judgment with difficult guests.
• Understanding and ability to work in a multicultural environment.

Qualifications

• Fluency in English language is a must.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Well-oriented in Microsoft Office applications.
• At least 1-2 years experience working as a Bellman in a 4-5 star hotel.

Remote Work: No

Employment Type: Full-time