Checker jobs in United Arab Emirates

JOB PURPOSE:

Complete GTB cash and channel setups as a checker in various bank systems such as FabOnline iBanking RCD and RCP etc.

Systematically allocate new deals and maintenance requests to the Onboarding Managers.

Monitor closely the timely completion of the deals and maintenance tickets.

Participate and provide structural improvement suggestions on team process channels to improve the ultimate client experience.

Ensure high quality and efficient processing of new and maintenance requests in bank systems at minimal errors (first time right setup).

Manage the workflow on a day-to-day basis without compromising on the risk and service.

Ensure timely and effective communication is maintained with internal & external customers, taking utmost care in protecting the reputation of the bank.

Improve the turnaround time and reduce operational errors while processing setups, both new and maintenance.

ACCOUNTABILITIES:

1. Ensure that all requests received are attended promptly and efficiently, and there is no breach of service agreements.
2. Maintain necessary service logs/operation dashboard wherever applicable to ensure that turnaround times are meeting agreed service levels.
3. Establish effective/efficient communications with internal/external stakeholders throughout the setup process.
4. Ensure all forms/contracts received from internal stakeholders are validated before any action in the bank systems is performed within the agreed service levels.
5. Review exceptional reports assigned related to any channel or cash management solution/service.
6. Carry out all types of GTB cash and channels activity as per approved service level arrangements.
7. Ensure timely and effective communication is maintained with internal customers, taking utmost care in protecting the reputation of the bank.
8. Ensure that contracts are in compliance with complete (legal) files.
9. Setup and maintain paper and electronic filing systems for records, correspondence, and other material.
10. Attention to detail and comfort dealing with completing administrative work associated with client implementations.
11. Complete all mandatory & personal development training as stipulated by management.
12. Ensure 100% adherence to compliance rules and support all audit protocols as appropriate.
13. Number of setup requests (new and maintenance) in channels and core banking.
14. Accuracy of setup of clients in bank systems (first time right).
15. Ensure that turnaround time of setup requests are meeting agreed service levels.

Qualifications :

Knowledge:

1. Solid understanding of documentation interdependencies between account structures, payments, collection, and electronic banking solutions.
2. Good knowledge of Microsoft applications.
3. Fair understanding of administrative functions.
4. Language proficient: fluent (business) English.

Key Attributes:

1. A self-starter motivated with aptitude and willingness to undertake self-learning.
2. Able to handle confidential information.
3. High standards on accuracy and completeness.
4. Tenacity and follow-through on agreed action items.
5. Taking initiative.
6. Must demonstrate a keen interest to learn the business and its processes in order to best support management, the teams, and clients.

Experience:

At least 8-10 years experience in a similar role or competencies in their recent career.

Skills:

1. Good communication skills.
2. Good organizational and planning skills.
3. High level of interpersonal skills.
4. Problem-solving skills.
5. Team player.
6. Ability to manage high workload within a pressurized environment.
7. Strong work ethic and willingness to take a hands-on approach.

Education:

Relevant Degree in business, finance, administrative related field, or equivalent.

Remote Work :

No

Employment Type :

Full-time