Aviation jobs in Malaysia
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APAC Customer Success Manager – Aviation (Hybrid)
Job summary
A leading aviation solutions company is seeking a Customer Success Manager for the APAC region, located in Kuala Lumpur or the Philippines. The role involves building strong relationships with key customers, managing escalations, and ensuring effective product adoption. Ideal candidates will have over 6 years in aviation operations and possess strong analytical skills. The company offers a hybrid work model and values professional development.
Benefits
Qualifications
- 6+ years of experience in airline or aviation operations.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple clients.
- Comfortable engaging with senior stakeholders (manager/director/executive level).
- Familiarity with project management principles.
- Excellent written and verbal English communication skills.
Responsibilities
- Build strong, trust-based relationships with key customers.
- Act as the primary point of contact for escalations.
- Collaborate with internal teams to translate customer needs.
- Advocate for customers internally based on their feedback.
- Monitor and report on KPIs such as NPS and CSAT.
- Support onboarding, training, and knowledge-sharing initiatives.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.