Automotive jobs in Malaysia
Service Advisor
MH CARMINE SDN BHD
Automotive Service Advisor — Grow Your Career & Impact
MH CARMINE SDN BHD
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Procurement Manager
CSW AUTO PARTS SDN BHD
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CARSOME
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CHERY CORPORATE MALAYSIA (LB)
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Deloitte PLT
Walk-In Interview on 31 Jan 2026 (Quality positions in Automotive Manufacturing)
CHERY CORPORATE MALAYSIA (LB)
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ProAuto Drive (KL) Sdn Bhd
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C&C I Motive Sdn Bhd.
Copywriter - English
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CHERY CORPORATE MALAYSIA (LB)
Service Manager
Job summary
A reputable automotive service center in Johor Bahru is seeking an experienced Service Manager to lead its service department. The successful candidate will manage daily operations, ensuring high-quality service delivery and customer satisfaction. Candidates must have over 5 years of experience in automotive service operations, including 2–3 years in a managerial role, alongside strong technical knowledge and people management skills. Attractive benefits package includes competitive salary, performance bonuses, and career development opportunities.
Benefits
Qualifications
- Minimum 5 years of experience in automotive service operations, including 2–3 years in a managerial role.
- Strong technical knowledge of automotive servicing and repairs.
- Proven leadership and people management skills.
- Excellent communication and customer service skills.
Responsibilities
- Manage and oversee daily service centre operations.
- Lead, supervise, and train service advisors and technicians.
- Ensure service quality, efficiency, and compliance with company standards.
- Monitor service workflow, productivity, and turnaround time.
- Handle escalated customer complaints and ensure customer satisfaction.
Skills
Education
Tools
We are seeking an experienced and results-driven Service Manager (Automotive) to oversee the daily operations of our service department. The successful candidate will be responsible for managing service advisors and technicians, ensuring high-quality service delivery, customer satisfaction, and achieving departmental performance targets.
- Manage and oversee daily service centre operations
- Lead, supervise, and train service advisors and technicians
- Ensure service quality, efficiency, and compliance with company standards
- Monitor service workflow, productivity, and turnaround time
- Handle escalated customer complaints and ensure customer satisfaction
- Ensure workshop equipment, tools, and facilities are properly maintained
- Drive service revenue, upselling of service packages, and cost control
- Ensure compliance with safety, SOPs, and manufacturer requirements
- Diploma or Degree in Automotive, Mechanical Engineering, or related field
- Minimum 5 years of experience in automotive service operations, including 2–3 years in a managerial role
- Strong technical knowledge of automotive servicing and repairs
- Proven leadership and people management skills
- Excellent communication and customer service skills
- Computer literate (service management systems, MS Office)
- Able to work under pressure and meet performance targets
- Strong leadership and team management abilities
- Customer-focused mindset
- Problem-solving and decision-making skills
- Good planning and organizational skills
- Results-oriented and commercially aware
- Competitive salary package
- Performance bonus / incentives
- Career growth and development opportunities
- EPF / SOCSO / EIS (or applicable statutory benefits)
- Annual leave and medical benefits
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.