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customer service support assistant manager
Job summary
A leading professional services company in Malaysia is seeking a Customer Service Support Assistant Manager to enhance customer experience in the insurance sector. The role involves managing inquiries through various channels, providing top-notch service, collaborating with management for resource allocation, and guiding team members. Ideal candidates should have substantial experience in customer service, exceptional communication skills, and proficiency in English, Mandarin, and Cantonese. This position offers a full-time contract with a competitive salary.
Qualifications
- 5 - 8 years of Customer Service experience in insurance or financial industry.
- 3 years of supervisory experience.
- Strong sense of responsibility and integrity.
Responsibilities
- Handle enquiries through phone/live chat professionally.
- Provide recommendations to meet customer expectations.
- Collaborate with Managers to allocate resources effectively.
- Prepare rostering for resource allocation.
- Guide team members in service delivery.
Skills
Offices: Kuala Lumpur
Job-type: Full-Time
Job Category: Insurance
Industries: Acc & Finance
Salary: MYR 7,000 - 10,000 /Month
The Malaysian division of the global professional services company
- 5 - 8 years of CS experience in insurance or financial industry, including 3 years of supervisory experience.
- Good knowledge of Healthcare and medical insurance product.
- Good communication skills and professional telephone manner.
- Strong sense of responsibility with high level of integrity and trust.
- Strong analytical, presentation and problem-solving capability.
- Proven strong collaboration skill with internal department.
- Strong command in English, Mandarin and Cantonese.
- Handle enquiries through phone/live chat and provide extraordinary service to our customers in a professional and timely manner.
- Make appropriate recommendations to meet customers’ expectation.
- Collaborate with Managers and allocate adequate resources and support to achieve the service target, including both service quality and service level.
- Prepare on the rostering to ensure effective resource allocation throughout the month.
- Provide guidance and support to facilitate team members in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from team members.
Posted by: Poon Man Kay
Phone: 0189239313
Email: mankay.poon@recruitfirst.co
Apply!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.