Assistant Manager jobs in United States

Supporting the manager to monitor store operations, ensuring excellent customer service, and the establishment and maintenance of external relationships with key suppliers and vendors.

1. Merchandising & Promotion Execution: Maintain planograms, price integrity, promo signage, and end-gondola/feature tables. Track sell-through; flag slow movers; execute markdowns.
2. Inventory Control & Procurement Support: Coordinate with merchandising department on min/max levels, cycle counts; investigate variances. Monitor expiries and slow-moving stocks (pet supplies) and gear condition (climbing); ensure merchandising/operational compliance.
3. Operations & Customer Experience: Set and enforce SOPs (e.g. opening/closing, cash handling, cleaning, etc). Create service standards (e.g. greeting, issue resolution, NPS recovery).
4. Sales Growth & Commercial Strategy: Support the development and execution of strategies to drive sales. Assist in settling and achieving targets, ensuring key performance metrics are tracked and met.
5. Marketing & Campaigns: Set up and run campaigns (events, competitions, clinics, awareness days, etc); and monitor key performance metrics. Liaise with relevant cross-functional units for approvals and on-ground logistics.
6. Reporting & Admin: Promptly update trackers and dashboards; maintain issue and action logs.
7. People & Training: Support the manager in conducting on-the-job training (e.g. service basics, upsell scripts, safety routines). Mentor high-potential operations team members; coordinate periodic refreshers (where applicable).
8. Other: Any other supplementary support/tasks assigned by the Manager and/or Head of Ventures.
9. Additional responsibilities:
   • Retail & Inventory Management System
   • Basic merchandising and visual standards
   • Digital basics: listing/booking updates, social posting, responding to reviews
   • Safety/welfare routines; incident reporting; equipment/tool maintenance
   • Event operations; vendor/contract coordination

JOB REQUIREMENTS:

• Education: Diploma or Bachelor’s degree in Business, Strategy, Marketing, Sport/Leisure Management, Animal Science, or related field.
• Internal progression: Strong internal staff/leads are encouraged; completion of internal SOP/safety/welfare modules is recognized.
• Experience: Minimum 3 years in multi-site/store operations, retail floor leadership, or evidence of accurate stock/cash handling, promo execution, and vendor/customer.
• Good To Have: First aid/CPR; basic climbing certification; animal welfare; event execution; content creation experience; exposure to POS/CRM/BI/Analytics tools.