Assistant Manager jobs in Malaysia

Shape Optics Technologies (www.sot.com.sg) is a Singapore-based optical technology company specializing in high-quality optical components, precision optics, and advanced photonics solutions. We work closely with global customers and manufacturing partners across imaging, laser, and infrared applications. We are seeking a detail-oriented and execution-focused Administration Manager/ Operations Manager/ Assistant to oversee daily operational workflows, logistics coordination, and cross-functional execution between customers, suppliers, and internal teams. This role is critical in ensuring smooth order fulfilment, on-time delivery, quality consistency, and excellent customer experience across our optical projects.

• Operations & Logistics Management
  • Oversee end-to-end operational workflows from order confirmation to shipment delivery.
  • Coordinate production schedules, order tracking, and logistics with suppliers and freight partners.
  • Monitor delivery timelines to ensure on-time shipment of optical components.
  • Manage inventory status and order readiness to support accurate and efficient fulfilment.
• Supplier & Internal Coordination
  • Act as a key liaison between suppliers, engineering, sales, and customers.
  • Coordinate production progress, technical clarifications, and delivery updates.
  • Support documentation flow including drawings, specifications, inspection reports, and shipping documents.
  • Assist in resolving operational bottlenecks to ensure smooth execution.
• Customer Support & Issue Resolution
  • Serve as a primary point of contact for customer operational inquiries, order status updates, and delivery coordination.
  • Handle operational issues, delays, or non-conformities with a structured and professional approach.
  • Support clear, timely, and professional communication to maintain high customer satisfaction.
• Quality Control & Process Improvement
  • Ensure orders meet agreed specifications, packaging standards, and quality requirements before shipment.
  • Coordinate inspection reports, incoming/outgoing checks, and corrective actions when needed.
  • Identify opportunities to improve operational efficiency, accuracy, and turnaround time.
• Reporting & Administrative Support
  • Track key operational metrics such as lead time, delivery performance, and order accuracy.
  • Prepare regular operational updates and reports for management.
  • Support cost control, workflow optimization, and continuous improvement initiatives.

• Education Background
  • Diploma or Bachelor’s degree in Engineering, Supply Chain, Operations Management, Physics, or a related field.
• Essential Skills & Qualifications
  • Proven experience in operations, logistics, supply chain coordination, or project execution.
  • Strong organizational skills with high attention to detail.
  • Excellent communication and problem-solving abilities.
  • Ability to manage multiple tasks and priorities in a fast-paced, technical environment.
  • Proficiency in Microsoft Office (Excel, Word) and basic operational tools.
  • Ability to work independently and coordinate across remote teams.
• Bonus Skills (Preferred but Not Required)
  • Experience in optical components, precision engineering, or technical manufacturing.
  • Familiarity with international shipping, export documentation, or supplier coordination.

• Salary: Competitive and negotiable based on experience.
• Work Mode: Remote-first with flexible working hours.
• Location Preference: Singapore or nearby regions (e.g. Johor Bahru) preferred.