Jobs at Marks And Spencer in United States

Summary

The primary purpose of this role is to lead the development and execution of the Digital & Technology workforce strategy to ensure our organisation is equipped with the right talent, skills and capacity in the right location to meet current and future business needs and drive E2E efficiency.

To stay close to customers, our support teams are in the office three days a week as we believe that skills are developed through collaboration, and that spending time together makes us more creative and connected.

What's in it for you

Being a part of M&S is exactly that - playing your part to bring the magic of M&S to our customers every day. We're an inclusive, dynamic, exciting, and ever-evolving business built on doing the right thing and bringing outstanding quality, value, and service to every customer, whenever, wherever, and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special:

• After completing your probationary period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you'll do

As our Strategic Workforce Lead for Digital and Technology, you'll work with leaders and partners across M&S to implement our sourcing and location strategy and drive measurable operational efficiency across our 3,000 Digital & Technology function. You will:

• Own, define and implement our multi-year Sourcing & Location Strategy, in partnership with the Head of Technology Strategy to achieve our Transformation outcomes.
• Build the Strategic Workforce Management capability to lead our c.3k global colleagues across internal FTE and external partners, demonstrating sophisticated workforce analytics to provide insights into workforce trends, efficiency and skills readiness.
• Design and implement robust capacity & resource management processes, including time capture tooling and data (in partnership with People team).
• Lead annual and multi-year workforce planning / scenario modelling.
• Supervise the external market to provide insight into trends and competitive landscape and work closely with our Partners to develop strategies to address.

Who you are

• Demonstrated ability in strategic workforce management.
• Shown experience in workforce planning and optimisation, in a global, sophisticated organisation.
• Strong understanding of technology workforce dynamics, including industry trends and in-demand skills.
• Track record of delivering large-scale workforce initiatives (including supporting the build out of new centres of perfection).
• Strong analytical skills, with the ability to turn data into insights and actionable plans.

Everyone's welcome

We are ambitious about the future of retail. We're redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We're redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.