Television Licence Field Officer

Capita; Darwen; On-site; GBP 40,000 - 60,000

Job description

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Enfield area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary and Benefits:

• £35,237 annual salary
• Company car which includes personal use, or a £3700 annual car allowance paid monthly.
• Mileage allowance (paid in line with published HMRC rates) from and to your home address each day.
• Working hours: 36.5-hour week on a flexible shift pattern, with a potential of a four-day working week.
• Location: Home-based, visiting communities across your region, ideally living in the EN4, 5 and 6 postcode areas.

Job Description

Core Responsibilities:

• Conduct door to door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Taking Records of Interview under caution.

What you’ll need to bring:

• Full UK Driving Licence with at least a year of driving experience.
• Physically mobile for visiting multiple locations daily.
• Strong interpersonal and communication skills with an excellent standard of both verbal and written English.
• Similar previous experience is not essential; diverse backgrounds are welcomed.

What’s in it for you?

• Competitive salary of £35,237 pa
• Company car which includes personal use, or a £3700 annual car allowance paid monthly.
• 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
• Paid day out for volunteering for charity partners or a cause of your choice.
• Company matched pension, life assurance, cycle2work scheme, and generous parental leave.
• Safe working measures including body worn video cameras.
• Voluntary benefits designed to suit your lifestyle.
• Access to up to £500 of your salary before payday each month.
• Access to Employee Network Groups for diversity and inclusion.

You'll receive four weeks of engaging virtual classroom training and one-to-one training in your working location with experienced trainers.

Our ongoing support includes management and coaching teams to help you grow and progress your career.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re committed to providing an inclusive, barrier-free recruitment process. If you need the job description or application form in an alternative format, or if you’d like to discuss other changes or support you might need, please email Iqbal at [e-mail] or call 07784 237318.