Switchboard Helpdesk Operator

Hull University Teaching Hospitals NHS Trust; England; On-site; GBP 23,000 - 24,000

Job description

Job Summary

An exciting opportunity has become available to work on the Portering Helpdesk as a switchboard helpdesk operator at Castle Hill Hospital.

The post is to cover a 37.5 hour position, however you will be required to participate in a Bank Holiday Rota.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

Main duties of the job

The helpdesk role supports the co-ordination of portering resources; allocating and dispatching tasks, based on importance and urgency, as well as routine activities to support patient flow throughout our hospitals.

Answering calls from colleagues requesting non-patient transport; liaising with couriers and booking tasks.

Working as part of a team, multitasking and liaising with Trust colleagues are a key part of the role.

Portering and non-patient transport desk duties are a key function of this role which also operates from the switchboard area. Full training will be provided.

About Us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Date posted

20 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

356-25-7040344

Job locations

Castle Hill Hospital
Castle Road
Cottingham
HU16 5JQ

Job Description
Responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person Specification
Education /Qualifications Essential

• Good standard of secondary education to GCSE level or equivalent

Desirable

• NVQ customer care or equiv

Skills/Knowledge Essential

• Work under pressure
• Basic IT skills with a knowledge of Microsoft office based applications

Desirable

• Previous switchboard/telephone experience
• Knowledge of NHS

Communication and Interpersonal Skills Essential

• Customer care experience
• Experience of working within an office environment
• Excellent telephone skills

Other Requirements Essential

• Must be willing to work flexibly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital
Castle Road
Cottingham
HU16 5JQ

Employer's website

https://www.hey.nhs.uk/