Quote to Cash Administrator - Data Center ( UK Remote)

Iron Mountain; Greater London; Remote; GBP 10,000 - 40,000

Job description

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Quote to Cash Administrator

Job Summary:

The Quote to Cash Administrator will participate in designing, implementing, and administering effective billing processes across multiple regions. The successful candidate will have experience working with SaaS billing and CRM systems. This person will review and monitor all transactional processes leading to billable services. This role encompasses a full Quote to Cash system and is diverse in its skill sets. This person will work closely and build successful relationships with leadership and key stakeholders throughout the organization to support and improve quote to cash processes within Salesforce and the Apttus Billing Platform.

Job Responsibilities:

1. Daily administration and support of a global Apttus Billing Platform
2. Assisting the Accounting team in aspects relating to various billing and AR functions, not limited to processing customer orders, assist with customer contract renewals, invoicing for services
3. Process and review new customer orders, additional suborders, and customer contract renewals
4. Participate in ongoing enhancement requests and intake for system improvement
5. Collaborate with Salesforce team on training and process documentation
6. Analyze Level 1 support Topics for targeted training and user adoption improvements
7. Provide billing and customer support to the accounting and finance departments
8. Measure and monitor billing and revenue activities to better enable and streamline accounting productivity
9. Help to train new and existing users on how to use Apttus Configure Price Quote and Billing
10. Keep Accounting and finance users informed about system functionality and enhancements using tools within the system
11. Analyze and create business, functional, and technical requirements utilizing an Agile methodology
12. Create and maintain documentation on processes, policies, application configuration, and help-related materials for users

Functional Knowledge, Skills, and Competencies:

1. Strong analytical/problem-solving experience to deal with complex business problems, including risk definition, establishing quality control, and implementation of end-to-end solutions
2. Detail-oriented, highly collaborative, and persistent in the face of obstacles or challenges
3. Strong background in creation and delivery of internal communications
4. A level of competence and flair for utilizing IT systems to deliver effective, practical solutions and for maintaining the integrity of client data at all times
5. Outstanding reporting skills including Excel or Sheets – pivots, databases, sorting, and data manipulation
6. Familiarity and experience with Finance ERP Systems
7. Experience with Salesforce and/or Apttus Quote to Cash
8. Ability to interpret contracts, amendments, and orders and translate them to standardized product orders and associated billing streams
9. 2+ years of experience as a billing manager and/or handling order entry
10. Exceptional communication skills, both written and oral in English (at a business and technical level) are essential
11. Bachelor's degree, with a concentration in one of the following disciplines preferred: Finance, Information Technology, Accounting, Mathematics, or Engineering or equivalent work experience

#Li-Remote

Category: Sales Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by