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Support Manager
ACS Performance
Horsham
On-site
GBP 80,000 - 100,000
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Job summary
An exciting opportunity awaits an experienced Support Manager at a growing business. In this role, you will oversee the telecommunications support function, ensuring that customers receive outstanding service while managing a proactive team. Your expertise in problem-solving and communication will be crucial as you report on performance metrics and strategize for future success. Join a forward-thinking company where your contributions will directly impact customer satisfaction and operational excellence. If you are ready to take on a challenging yet rewarding role, this is the perfect position for you.
Qualifications
- Proven experience as a manager in IT or Telecommunications.
- Strong verbal and written communication skills.
Responsibilities
- Manage day-to-day telecommunications support and ensure exceptional customer service.
- Deliver MI reporting and work on strategy and forecasts.
Skills
Verbal Communication
Written Communication
Problem Solving
Discretion and Integrity
Job description
Are you an experienced Support Manager looking for an exciting and challenging role within a growing business?
Responsibilities:
- Responsible for day-to-day management on the telecommunications support function, ensuring customers receive exceptional customer service.
- Make sure the team is proactively working towards meeting/beating SLAs.
- Delivering daily, weekly, and monthly MI reporting to present to SMT and to customers when required.
- Work on strategy and forecast whilst reporting to the board how you are achieving against the plan.
- Ensuring that process documentation, work instructions and other ISO 9001 and ISO 27001 policies are adhered to and maintained.
Requirements:
- Excellent verbal and written communication skills to interact with various stakeholders.
- Problem solving skills and the ability to anticipate issues and solve problems proactively to ensure customer satisfaction.
- A high level of discretion and integrity and the ability to handle sensitive information with discretion.
- Proven experience as a manager/senior within an IT or Telecommunications business.
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