Technical Support Manager (Aladdin & eFront)

Technical Support Manager (Aladdin & eFront)

Role: Technical Support Manager (Aladdin & eFront)

Domain: Asset & Wealth Management

Location: London (hybrid, with regular travel)

Contract: 6 months (strong extension/perm scope)

X4 Technology are partnered with a leader in Asset & Wealth Management, offering an exciting opportunity for a Technical Support Manager (Aladdin & eFront) to enhance post-go live support service for Aladdin and eFront clients, establishing and managing a comprehensive support service to ensure timely and efficient post-implementation assistance.

You'll enhance the managed service capability, developing a robust framework for day-to-day BAU support including ticketing, prioritisation, triage, resolution and coordination (both internally and externally) to ensure critical issues are routed to the appropriate teams or third-party vendors for swift resolution.

Requirements for the Technical Support Manager (Aladdin & eFront):

• Strong technical and functional knowledge of Aladdin and/or eFront products, including their core functionalities, integration capabilities, customisation options and how they support investment management processes.
• Prior experience building and enhancing managed services and/or technical support frameworks, including designing, implementing and optimising support structures to ensure efficient service delivery, SLA management, triage, escalations, etc.
• Broader experience within asset management, wealth management, or a similar financial services domain, including a functional knowledge of key concepts within portfolio management, investment strategies, risk management, compliance regulations etc.

The client is looking to line up first stage interviews from week commencing 31st March so please apply online for immediate consideration.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Business Consulting and Services and Financial Services