Service Desk Coordinator

Uxbridge Employment Agency; Uxbridge; On-site; GBP 80,000 - 100,000

Job description

Scheduler/Service Co-ordinator
Temp to Perm
Location: Uxbridge
Salary: £12.21
Part time - 24 hours per week (3 full days)

We are seeking a dedicated Service Co-ordinator to join a fantastic team in Uxbridge. The successful candidate will play a crucial role in ensuring customers' needs are met through constant communication and excellent organisational skills, facilitating the smooth completion of jobs from start to finish.

Key Responsibilities:

1. Answering phone calls and logging jobs
2. Addressing customer queries efficiently
3. Arranging engineer visits and site parking
4. Preparing site visit paperwork
5. Daily communication with engineers
6. Controlling and scheduling engineers' workloads
7. Downloading job information
8. Preparing parts and paperwork for engineer collection
9. Providing on-road and on-site job support
10. Checking parts received before scheduling
11. Reviewing open jobs weekly
12. Monitoring job progress to ensure timely completion
13. Uploading engineer information to customer systems
14. Maintaining the engineers' scheduled work diary
15. Updating customer call log systems

Requirements:

1. Excellent communication and organisational skills
2. Ability to manage multiple tasks and priorities effectively
3. Experience in customer service or a similar role is advantageous
4. Proficiency in using computer systems and software for job logging and scheduling
5. Willingness to participate in the standby rota and handle emergency calls

If you're interested in this role please apply and forward an up-to-date copy of your CV.