Business Director - Client Services London, England

About OpenConnect

OpenConnect is a bespoke team within GroupM, created to support BT Group in the UK. The team comprises over 100 specialists in media, data, and technology, managing over £150m of media billings for BT Group's consumer and business divisions. It’s a challenging yet fun team to be part of, working with some of the most forward-thinking clients in the industry.

About the role

We are looking for a sharp, strategic, driven and highly experienced person to take on a role as a Business Director, supporting on running part of the OpenConnect (EE) team in London. You will build trusted partnerships with key stakeholders across EE’s media team, understanding their business, understanding them as people and understanding the environment in which they operate. You will contribute to an environment that looks to marry client objectives with high quality thinking and great work across a range of specialised practice teams, all in service of realising the client’s market leading ambitions to reaffirming EE’s place as the #1 Network.

You will be working with a team of experienced marketing professionals to define strategy, plan media and execute high-performing brand and direct response campaigns across a range of products. You have responsibility for maintaining the day-to-day client relationship, devising and executing growth plans and delivering key client projects.

Our relationship with EE has a huge focus on transformation, however the role will largely orchestrate the delivery of a very high volume of fast turnaround multi-channel campaigns which together total an annual media spend of over £70m. You will also be responsible for driving growth through incremental opportunities such as creative work from GroupM’s Experience practice, including the Content & Innovation team and personalised digital creative work.

Some of the things we'd like you to do

1. Own the relationship with key assigned experienced media clients, ensuring their satisfaction & OpenConnect’s work quality across their remit.
2. Becoming their go to person who is able to have honest conversations and give an opinion on what we should & should not be doing - being able to push back where needed is a necessity.
3. Being a key voice in the team - we work across a large interdisciplinary team and you will need to be a voice that the team can follow by setting the right pace, example & ambition.
4. Understanding the definition of best-in-class work quality and ensuring our work meets and exceeds our clients’ expectations every time.
5. Be a strong critical eye ensuring storytelling is clear throughout all of the work we produce as an agency.
6. Oversee the delivery of brilliant people processes that enable exceptional personal development for our people and make them feel valued.
7. Mentor/coach others in becoming ‘trusted advisors’ for their clients, helping them take responsibility for client satisfaction in parallel to revenue generation and profitability.

A bit about yourself

1. Experience across all channels preferable.
2. A thorough understanding of the UK marketplace and its key media owners.
3. A proven track record in leading client relationships and marketing campaigns on fast moving accounts.
4. Exceptional presentation skills, with experience of presenting and securing buy-in at the highest level.
5. A passion for all things media combined with a drive to stay up-to-date on the latest industry trends and news.
6. Demonstrated ability to work under pressure, meet deadlines and deliver results.
7. Excellent interpersonal skills.
8. A belief in open, candid and honest communication at all times, both internally and with clients.
9. A desire to empower those around you - you look to trust, empower and coach to unleash potential.

What you can expect from GroupM

GroupM’s mission is to shape a new era of media where advertising works better for people. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an GroupM employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, or marital status.

GroupM and all its affiliates embrace and celebrate diversity, inclusivity, and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the greater work we can create together.