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Service Designer

Experis - ManpowerGroup

City Of London

Hybrid

GBP 60,000 - 80,000

2 days ago

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An innovative firm seeks a talented Service Designer with a strong background in public sector and government digital services. In this dynamic role, you will be responsible for scoping problems, facilitating collaborative workshops, and prototyping service ideas. Your expertise will guide teams in aligning activities with broader program plans while ensuring the delivery of effective service blueprints and performance frameworks. Join a forward-thinking organization that values user-centered design and is committed to improving service delivery through research and collaboration. If you are passionate about making a difference in the public sector, this opportunity is perfect for you.

Experience in service design and public sector projects.
Strong skills in user research and collaborative ideation.

Scope problems and identify service failures through analysis.
Run workshops to ideate service ideas and design concepts.
Develop blueprints and performance frameworks for services.

Problem Solving

User Research

Service Journey Analysis

Collaborative Workshop Facilitation

Prototyping

Public Sector Experience

Service Design

Wireframing Tools

Role: Service Designer

Location: London - (Hybrid)

Duration: 6 Months

Day rate: £450 - £520 inside IR35

Role Description:

Problem/need scoping - deconstruct services, drawing upon user research and service-journey analysis to identify reasons for service failures, seeking out systemic issues
Ideation - run collaborative workshops with service teams and users to ideate from needs, as-is journeys, and system maps to create service ideas, future-state journeys and future systems
Prototyping - service rehearsals, walkthroughs, wire-framing - paper & digital
Output & delivery - blueprints, performance frameworks, discovery to live, org change
Work with product managers and UCD leads to develop research objectives and design concepts
Have responsibility across complex services
Help set direction and embed good practice within teams
Make important decisions based on research and understand how this research impacts others
Align team activities with wider programme plans
Must have Public Sector and Government Digital Services experience *

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