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Senior Service Designer (Tech) - 12366
Comxps Ltd
London
On-site
GBP 40,000 - 70,000
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Job summary
An established industry player is seeking a talented Service Designer to create user-focused services. In this role, you will leverage your expertise in service design to turn concepts into functioning services, utilizing user feedback and data to enhance user experiences. You'll collaborate with a dedicated team, mentoring others while working in a dynamic, agile environment. This opportunity offers a chance to make a significant impact, especially within the public sector and criminal justice system. If you are passionate about service design and eager to contribute to meaningful projects, this role is perfect for you.
Qualifications
- Experience in designing services that meet user needs.
- Strong understanding of service design methods and practices.
Responsibilities
- Design and improve services using data and user feedback.
- Mentor colleagues and work within an agile environment.
Skills
Service Design
User Experience Design
Agile Methodologies
ITIL 4
Mentoring
Communication Skills
Tools
Agile
Prince2
Job description
Location: London - At least three days onsite per week for the program.
Contracting Authority: Government Client
Contract Length: 6 months
Clearance: DV
- Experience of designing Services to meet user needs
- Good understanding of Service Design methods and practice
- Experience of using data and user feedback to design and improve Services
- Experience of turning designs into functioning Services
- A design practitioner with knowledge of other linked disciplines such as user research, user experience & interaction design
- Experience of mentoring and guiding colleagues
- Experience of working within an agile environment
- Knowledge and experience of ITIL 4
- Knowledge and experience of Agile
- Knowledge and experience of Prince and/or other Project Methodologies/frameworks
- Good understanding of IT hardware layers and typical deployment models
- Ability to prioritise, execute tasks and make sound decisions in a busy pressured environment
- High level of written and verbal communication skills
- Experience of designing Services to meet user needs, within the Public Sector and/or within the Criminal Justice System
- Experience of managing and leading teams
- ITIL v4/ 3-4 Conversion certified
Our dedicated team would be pleased to discuss in more detail how we may be able to help.
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