Service Designer (Must hold current SC)

Amber Labs; Greater London; On-site; GBP 40,000 - 70,000

Job description

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

About the Role:

We are seeking a highly skilled Service Designer with SC clearance and strong GDS (Government Digital Service) experience to join our team. You will work on high-profile government projects, designing end-to-end services that meet user needs while aligning with government digital standards.

Key Responsibilities:

1. Service design activities across the full service lifecycle, from discovery to live.
2. Conduct user research and collaborate with User Researchers, Content Designers, and Interaction Designers to create user-centred services.
3. Develop service maps, blueprints, and process flows to visualise and improve user journeys.
4. Work closely with policy, operational, and technical teams to design holistic services.
5. Ensure services align with GDS Service Standards and follow accessibility and inclusion best practices.
6. Facilitate workshops and stakeholder engagements to co-design and validate service improvements.
7. Iterate service designs based on user feedback, analytics, and performance metrics.
8. Contribute to service assessments and ensure services pass GDS assessments where applicable.

Minimum Requirements:

1. SC Cleared
2. Strong experience in service design within government projects.
3. Deep understanding of GDS Service Standard, GOV.UK patterns, and accessibility guidelines.
4. Proficiency in mapping user journeys, service blueprints, and process flows.
5. Experience working in Agile teams using Agile methodologies.
6. Strong stakeholder engagement skills, with the ability to influence and drive change.
7. Familiarity with digital transformation and user-centred design principles.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

1. Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
2. Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
3. Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

This role at Amber Labs is a 12 Month FTC position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting