Senior User Researcher

dh internal Job Board; London; On-site; GBP 40,000 - 80,000

Job description

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

Our Retail Media division supports brands and agencies in running targeted, measurable advertising campaigns across Tesco’s omnichannel ecosystem. We work across Managed Service (MS) and Self-Service (SS) models, with a strategic push toward self-serve solutions through our Sphere platform.

About the Role

As a Senior User Researcher, you will streamline, scale, and enhance research practices within the dunnhumby Retail Media team. You’ll ensure researchers, designers, and cross-functional teams have the tools, processes, and infrastructure needed to deliver high-impact insights efficiently. Your work will drive operational excellence, reduce research bottlenecks, and accelerate decision-making across our product and media teams.

What you’ll be working on

1. Research Operations & Governance
   • Establish and manage research recruitment processes, improving access to high-quality insights.
   • Build and maintain user research panels (brands, agencies, internal users), enabling faster, targeted participant recruitment.
   • Ensure compliance with GDPR, data protection laws, and ethical standards in research.
2. Knowledge & Insights Management
   • Develop a centralised research repository to consolidate insights, making data accessible across teams.
   • Maintain structured documentation of past research, methodologies, and findings to reduce duplication and improve efficiency.
   • Support the onboarding of researchers by providing clear research frameworks, playbooks, and toolkits.
3. Process Optimisation & Tooling
   • Own and improve research request workflows, ensuring efficient prioritisation and execution.
   • Standardise research methodologies across teams (e.g., playbooks for usability testing, surveys, concept testing).
   • Manage and optimise research tools (e.g., Dovetail, Rally, Askable, Maze, Miro), ensuring they integrate with existing workflows.
4. Cross-functional Collaboration
   • Partner with Product, UX, Sales and Proposition teams to embed research into their decision-making processes.
   • Train non-research stakeholders (e.g., product managers, designers) in best practices for conducting and interpreting research.
   • Work closely with Tesco Retail Media counterparts to share best practices and align on operational improvements.
5. Driving Continuous Improvement
   • Identify and implement scalable research operations strategies that increase efficiency and impact.
   • Advocate for a data-driven, customer-first approach within Retail Media.
   • Develop metrics to track the effectiveness of research operations, research impact and drive ongoing optimisations.

What we expect from you

Experience

• Experience in research operations, UX research, or a related role
• Strong background in participant recruitment, user panel management, research governance, and process automation.
• Experience working with cross-functional teams (Product, Design, Sales, Proposition) in a fast-paced setting.
• Familiarity with GDPR, data protection laws, and ethical research practices.

Skills

• Proficiency in research methodologies and tools (e.g., Dovetail for repositories, Rally for panel management, Askable, Maze, Miro).
• Strong project management skills, with the ability to optimise workflows and scale research processes.
• Excellent communication and stakeholder management, with the ability to influence non-research audiences.
• Analytical mindset with experience in tracking research impact and operational performance.

Nice to have

• Experience in a B2B or SaaS setting.
• Proven experience in retail media, advertising technology, or analytics platforms.
• Knowledge of self-service advertising platforms and advertiser experience.

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

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