Senior User Researcher

Molten Ventures plc; London; On-site; GBP 50,000 - 90,000

Job description

Senior User Researcher

Department: Design

Employment Type: Permanent - Full Time

Location: London

Reporting To: Sofia Cardoso

Description

Freetrade’s mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings.

We’re changing that.

We’re building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you’re driven by solving complex problems and building innovative products, you’ll fit right in.

2025 is a big year for us. In January, we announced a game changing deal to become part of the IG Group. We’ll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space.

This year, we’re accelerating our roadmap and taking our products to the next level. We’re building new features like mutual funds, bonds, and family investment tools. We’re also exploring how we can leverage AI to deliver an even better experience for our customers.

At Freetrade, design and research are at the heart of how we build products. We believe great investing experiences are created by deeply understanding our customers’ needs and behaviours. As our dedicated UX researcher, you’ll have the opportunity to define and embed research best practices while working alongside a highly collaborative team of designers, product managers, and engineers. Your insights will directly shape our product roadmap, ensuring we build features that make investing accessible, engaging, and rewarding. If you’re excited about working in a fast-paced fintech environment, where your research will have a tangible impact on millions of investors, this role is for you.

Key Responsibilities

In this role, you will:

• Lead end-to-end research initiatives, including interviews, surveys, usability testing, and other methodologies, to ensure a deep understanding of customer needs.
• Analyse research data rigorously to uncover meaningful insights and translate them into actionable recommendations for the product team.
• Develop and refine UX research processes to improve efficiency and ensure high-quality research outputs across the team.
• Work closely with product designers, product managers, and engineers to incorporate research findings into product strategy and design decisions.
• Champion a customer-centric approach in product development, ensuring that user needs are always front and centre.
• Provide mentorship to designers and other team members on research best practices, fostering a culture of user-centered design.
• Manage research resources, including participant recruitment, research tools, and budgeting, to ensure projects are executed effectively.
• Align research efforts with broader business goals, ensuring stakeholders are engaged and informed about research findings.
• Stay up to date with UX research trends and advancements, including emerging technologies like AI, to continuously evolve research methodologies.
• Help cultivate a strong research and design culture within Freetrade, promoting innovation and data-driven decision making.
  
  

About You

You’ll be a great fit if you have:

• A bachelor’s degree in UX research, design, human-computer interaction, related fields, or equivalent experience.
• 3-5 years of experience in user research, ideally in fintech, SaaS, or consumer - facing digital products.
• Experience across different research methods - qualitative and quantitative, attitudinal and behavioural, generative and evaluative.
• A pragmatic approach to research, knowing when to go deep and when to move fast.
• A strategic mindset, able to balance long-term research goals with quick-turnaround insights that influence product development.
• Strong analytical skills, with the ability to synthesise research data into clear, actionable recommendations.
• Experience working closely with product designers, engineers, and other stakeholders to drive meaningful product improvements.
• Confidence in using research tools—experience with Dovetail, UserTesting.com, Zoom, and Google Meet is a plus.
• Strong sense of empathy - you adopt the mindset of the customer.
• An ability to thrive in a fast-paced, startup-like environment, balancing multiple projects and priorities effectively.
• Experience working within or deep knowledge of financial services.

Benefits

Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade.

Here’s what’s on offer in 2025:

Office first culture - we have beautiful office spaces in central London and Budapest where four days a week you collaborate with colleagues in person, one of our core behaviours is that we’re a team that works better together.

Values: At Freetrade we live and breathe our values: Honesty, Focus and Grit. Expect to be asked about these in your interview!

• Competitive salary – carefully benchmarked.
• Holidays – 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade.
• Enhanced pension – We’ll match your contributions up to 5%.
• Group Life Insurance – Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance.
• Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family.
• Income Protection Cover – Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury.
• Enhanced parental leave – Time off when it matters most.
• Flexibility for those who need it – We’re office-first, but life happens. Whether you’re a parent or have care responsibilities, we focus on output and trust you to manage your time.
• Learning & Development – We fund industry qualifications so you can grow as a financial services professional.
• Cycle to Work scheme – Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly installments.
• Paid Sick Leave – Receive 10 days of fully paid sick leave each calendar year.