Senior Account Manager

Reward; London; Hybrid; GBP 40,000 - 80,000

Job description

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Senior Account Manager

Department: Retail Partnerships

Employment Type: Permanent

Location: London

Description

You will be an experienced account manager either at senior level or now looking to take the next step in your career. You will be leading at the front-end to deliver profitable incremental sales for internationally recognised retail clients.

You'll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments - from Data and Insight to Product Management.

Key Responsibilities

1. Client Relationship Management
   • Manage the sales and service of the tail 30 retailers within the hub
   • Develop and maintain strong trust-based relationships with key clients acting as their primary point of contact within the business
   • Conduct regular meetings and check-ins with clients to understand their business objectives, challenges, and opportunities
   • Anticipate client needs, proactively address issues, and offer solutions to enhance their experience and drive value
2. Account Planning and Strategy
   • Develop strategic account plans for key clients outlining goals, objectives, and action plans to drive revenue growth and maximise account profitability
   • Identify upsell and cross-sell opportunities within existing client accounts and collaborate with internal teams to develop and execute sales strategies
   • Monitor account performance, track key performance indicators (KPIs), and adjust strategies as needed to achieve targets and objectives
   • Represent Reward's products and services, starting with a comprehensive understanding and leading to consumer research to identify how our solutions meet needs
   • Ability to use our data to tell a story, which our retailers love.
   • Work with unique data from day-to-day card transactions, which makes us an expert in spotting industry trends
   • Identify best practices to refine the company's account management process
3. Performance Monitoring and Reporting
   • Monitor account performance, track key performance indicators (KPIs), and analyse sales metrics
   • Prepare regular reports on account status, sales activities, and revenue projections
   • Identify areas for improvement and implement corrective actions as needed
4. Customer Satisfaction and Retention
   • Ensure high levels of customer satisfaction and retention by delivering exceptional service, exceeding client expectations, and addressing concerns or issues in a timely and effective manner
   • Conduct regular business reviews with clients to assess performance, gather feedback, and identify opportunities for improvement or expansion
5. Team Collaboration
   • Collaborate with internal teams including sales, marketing, product development, and customer support to deliver integrated solutions to clients
   • Provide feedback and insights from clients to inform product development and service enhancements
   • Participate in cross-functional meetings and initiatives to support overall business objectives
6. Market Research and Analysis
   • Conduct market research to identify trends, opportunities, and threats
   • Analyse competitive landscape and customer behavior to inform sales and marketing strategies
   • Stay informed about industry developments and regulatory changes that may impact client accounts
7. Training and Mentoring
   • Provide guidance, support, and mentorship to account managers
   • Share best practices, industry knowledge, and sales techniques to help team members succeed

Skills, Knowledge and Expertise

• Substantial background of account management experience, with a history of exceeding lead targets
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization
• Proficiency with CRM software
• Solid understanding of the advertising, loyalty, performance marketing / digital media space
• A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities
• A convincing and influential communicator. Bright, quick thinking and self-confident.
• Tight organisational and time management skills
• Great business sense and the ability to work to budgets
• Great team player
• Energy and passion for the digital marketing space
• Sociable and trustworthy
• Excellent written and spoken English

Benefits

• Annual Leave: 25 days + bank holidays
• Ability to buy and sell holiday days as well as the ability to bank days (tenure dependent)
• Flexible working options: we are operating a hybrid working model with 3 days a week from the office
• Pension: Hargreaves Lansdown - 6% matched contribution
• Employee share scheme
• Generous family friendly cover
• Private healthcare - Bupa
• Income protection
• Critical illness cover
• Life insurance cover
• Dental cover
• Optical cover
• Yulife app for access to employee wellbeing and discounts
• Perks at Work, cashback/discount shopping site
• Employee referral scheme
• Salary sacrifice program which includes cycle to work scheme, electric car scheme and season ticket loans
• Volunteering program
• Company events i.e. Christmas party, all-company event and other social/hosted events during the year (we have an active social committee!)
• Team socials