Senior Account Manager

About the role

We are looking for a dynamic, results-driven Senior Account Manager with a proven track record of building, nurturing, and expanding high-value client relationships across corporate, government, NGO, and advisory sectors.

In this role, you will lead the UK Account Management team, driving strategic initiatives to enhance account growth, retention, and client satisfaction across our UK portfolio. Working closely with the Sales Operations Manager, you will identify opportunities for upselling, cross-selling, and maximising account value, ensuring long-term client success.

You will take ownership of key client accounts, strengthening Dods’ presence within these accounts, deepening engagement with our products and fostering lasting partnerships. Your ability to build strong, trust-based relationships will be critical in achieving our growth and retention objectives.

If you thrive in a fast-paced, high-impact environment and are passionate about delivering exceptional client outcomes, we’d love to hear from you!

What’s it like to work with us?

At Dods we focus on our 3C’s: Collaboration, Continuous improvement, and Customers. We live these values by offering employees opportunities to further their skills through learning and development and training, plenty of opportunities to connect across teams to network, socialise and volunteer, and by always keeping the customer at the forefront. Our inclusive culture means there is always room for new ideas, opportunities to be creative and continuous improvement.

In London and Brussels, the office working environment is collaborative, bright and airy with everyone together in one space. There’s always a bit of a buzz and conversation going on, and people really like to chat and help each other. The office is small enough that everyone knows everyone’s name, so colleagues work across teams on shared projects and catch up over informal meetings in the kitchen or over a game of pool in the office.

We’ve provided political intelligence for 190 years, and whilst we’re looking into how to leverage artificial intelligence, we know that it’s still our people and how we support our customers personally that makes us different. Work can be fast-paced – there’s an expectation that a customer can get straight through to their Consultant or Key Account Manager to ask a question and get a quick answer. This means that if a colleague is out-of-office, we cover for each other. It’s a very engaging environment to work in, and whilst it can be busy, you know that there are always great colleagues around to support you.

About Dods Group

Dods is a leading political intelligence business covering the Westminster and Brussels parliaments. Organisations have been turning to us for pertinent information on what’s going on in Government since we first published Dods Parliamentary Companion way back in 1832. We provide clients across the corporate, government and charity sectors with insight, intelligence and impact through our comprehensive suite of policy tools.

What are we looking for?

Our ideal candidate will:

• Be a commercially astute and strategic leader who understands the broader business landscape and can align sales operations with company objectives to maximise revenue opportunities.
• Have a strong track record in client relationship management, consistently delivering results and driving customer growth.
• Be skilled in developing, mentoring, and leading high-performing teams, fostering a collaborative and results-driven culture.
• Demonstrate curiosity and a keen interest in public affairs, public policy, and regulatory developments relevant to our business.
• Be a confident self-starter with high energy, an outgoing personality, and the ability to thrive in a fast-paced environment.
• Possess strong adaptability and resilience, working effectively under tight deadlines and navigating changing business needs.
• Exhibit excellent analytical, problem-solving, and financial management skills, ensuring data-driven decision-making and effective budget oversight.
• Experience in research sales or a proven track record in consultative selling is highly desirable.

Key responsibilities

As a Senior Account Manager, you will:

• Strengthen and expand client relationships through regular strategic meetings, driving retention and long-term partnerships.
• Leverage data-driven insights - Work closely with the Sales Operations Manager to analyse client performance, identify opportunities, and optimise growth strategies.
• Drive continuous improvement by collaborating with the Head of EU Account Management to share best practices and implement enhancements across the function.
• Lead, mentor, and develop a Key Account Manager, ensuring they meet targets and maximise opportunities.
• Champion a customer-first culture, advocating for initiatives that enhance customer satisfaction and long-term success.
• Manage budgets and financial reporting, ensuring accurate forecasting and alignment with business objectives.

Why choose Dods?

We are proud of the inclusive culture we have built at Dods. Our team are passionate about what they do, and we are passionate about supporting them to be their best. We understand the importance of work-life balance and offer a flexible, hybrid working environment so you can choose how and where to work. Celebrating diversity and inclusion is also an important aspect of our culture and we often have social events to bring everyone together.

Employee Benefits (London)

• 25 days annual leave plus your birthday off, with the option to buy an additional 5 days holiday per year.
• Our approach to work is agile and the team currently spend some of their working week at home and in our office based in The Shard. We also offer the option to work from anywhere for up to 4 weeks a year.
• Flexible working, including 4pm finish on Fridays and early finish throughout the summer holiday period so you can spend more time with your family and friends.
• Opportunities to connect across teams and locations to network, socialise and volunteer.
• Continuous learning and development opportunities throughout your journey with us.
• Life assurance: we hope you will never need this, but our cover is for 4 times your salary to your beneficiaries.
• Enhanced maternity and paternity leave options.
• Company Pension Scheme.
• Discounted Gym Membership.
• Cycle to work and season ticket travel loan scheme.
• Exclusive Shard Member Discounts.
• In-year employee bonus scheme.
• Employee assistance programme.

Equal opportunities

We are committed to equality, diversity, and inclusion, we encourage applications from all backgrounds and communities. Dods Group Ltd wants to meet the aims and commitments set out in its equality policy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce in encouraging equality and diversity.

How to apply

If you are interested in the role, please submit a copy of your CV and Cover Letter setting out why you are a good fit for the role through our Company Careers Page Careers | Dods Group Ltd. The deadline to receive applications is 7th April 2025. Please note that if we receive a high number of applications, we may interview on a rolling basis or close the vacancy, so please do apply as soon as possible.