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Remortgage Case Manager

CLD Recruitment (Leeds) Ltd

Stockport

On-site

GBP 60,000 - 80,000

26 days ago

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An established industry player is seeking a skilled Remortgage Case Manager to join their dynamic team in Stockport. This role offers the chance to manage a diverse caseload while providing exceptional service to clients and introducers. With a focus on detail and compliance, you'll ensure smooth transactions from start to finish. The company promotes flexibility and personal growth, making it an ideal environment for those looking to advance their careers. If you have a passion for remortgaging and thrive in a supportive team, this opportunity is perfect for you.

2+ years of experience in remortgage case management is preferred.
Strong customer service skills and attention to detail are essential.

Manage a large caseload of remortgage files from opening to completion.
Ensure compliance with SLAs and maintain detailed records throughout transactions.

Remortgage experience

Customer service

Attention to detail

Verbal and numerical skills

Team player

Self-starter

Conveyancing systems

Remortgage Case Manager
Stockport
Up to £28,000

If you have Remortgage experience and are looking for a new challenge where you can earn a fantastic bonus and have more flexibility this may be for you...

My client, a flexible dynamic company based in Stockport, is looking to recruit a Remortgage Case Manager to join their team! This is a great opportunity to grow and develop in your career no matter what that looks like for you..

Main Duties:

Responsibility for managing a large case load of remortgage files
Monitor and deliver fully against personal targets
Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
Responsible for dealing with complex aspects of the remortgage transaction
Overall responsibility for files from opening through to completion with administrative support
Provide an exceptional service both to the client but also to introducers and associates
Deal with complex enquiries
Recognise potential risks and resolve issues without putting the client or business at risk
Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA's) and in accordance with regulatory and statutory requirements
Ensure detailed telephone notes are maintained throughout transactions and deal with emails and telephone calls in a timely manner
Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
Provide support and coaching to Trainee Case Managers
Optimise the client experience through use of our conveyancing systems and technology
Suggest improvements to current policies and procedures

Skills Required:

Looking for a skilled Case Manager with preferably around 2+ years' previous experience.
An enthusiastic team player and natural self-starter able to work on own initiative.
The ability to deliver a high level of customer service.
Strong attention to detail and verbal and numerical skills.

If you have remortgage experience and are interested in this role, please apply ASAP!

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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