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IT Support Team Leader (Derby)

Usedtrucksfrsaleusa.com

Derby

Hybrid

GBP 35,000 - 40,000

2 days ago

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An established IT Management Services provider is seeking a hands-on IT Support Team Leader to join their dynamic team in Derby. This role involves leading and mentoring a small group of IT Support Engineers while supporting diverse customer IT environments, including infrastructure, cloud services, and applications. You'll be responsible for troubleshooting complex issues and ensuring customer satisfaction through effective service delivery. With a hybrid work model and a comprehensive benefits package, this opportunity is perfect for those looking to advance their career in IT management and support. Join a forward-thinking company that values professional development and teamwork.

24 Days Holiday

Birthday Off

Health Care

Pension

Training & Career Development

Overtime/On-Call Pay

Experience in IT support and team leadership is essential.
IT certifications are advantageous for this role.

Lead and mentor a small team of IT Support Engineers.
Troubleshoot and resolve IT incidents and escalated tickets.
Ensure high standards of customer satisfaction and service levels.

IT Support

Customer Service

Troubleshooting

Team Leadership

Communication

IT Certification (MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA)

MS 365

Windows

AWS

Azure

Linux

IT Support Team Leader

Location: Derby

Type: Permanent

Salary: £35,000 - £40,000 (DOE)

IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025.

A chance to join an established IT Management Services provider (MSP) looking for a 'hands-on' IT Team Leader to manage a small team of IT Support Engineers.

Must be willing to participate in the ‘on-call' team shift rota - typically one Saturday per month.

Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH):

Leading, mentoring, and coaching a small team of 1st/2nd Line IT Support Engineers.
Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/IaaS, Printers, Linux, Cloud (AWS/Azure).
Troubleshooting, diagnosing, and resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
Ensuring consistently high standards of customer satisfaction and delivering to agreed service levels (SLAs).
Supporting IT projects including installations, upgrades, and migrations.
Must hold a full UK Driving Licence and have your own vehicle.
Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful.
An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA.

Benefits: £35-40k Salary (DOE), 24 Days Holiday, BHs, day off on your Birthday, Hybrid (1 day/week WFH), Overtime/On-Call Pay (x1.5T), Health Care, Pension, Training & Career Development, and more.

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Metropolitan Borough of Solihull

On-site

GBP 10,000 - 40,000

30+ days ago