Sales Support Team Leader

CDW Corporation; Manchester; On-site; GBP 30,000 - 50,000

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary:
CDW UK is seeking a motivated and experienced Sales Support Team Leader to join our dynamic team. The successful candidate will be responsible for leading and managing the sales support team, ensuring the delivery of high-quality support to our sales teams and customers. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of sales processes.

Key Responsibilities:

1. Lead and manage the sales support team, providing guidance, training, and support to team members.
2. Develop and implement strategies to improve the efficiency and effectiveness of the sales support function.
3. Collaborate with sales team to understand their needs and provide timely and accurate support.
4. Monitor and analyse sales support metrics to identify areas for improvement and implement corrective actions.
5. Ensure the timely and accurate processing of sales orders, quotes, and customer inquiries in line with SLAs.
6. Maintain and update sales support documentation, including process manuals and training materials.
7. Foster a positive and collaborative team environment, promoting continuous learning and development.
8. Liaise with other departments, such as marketing, finance, and customer service, to ensure seamless support for sales activities.
9. Handle escalated customer issues and provide resolution in a timely manner.
10. Stay up-to-date with best practices to continuously improve the sales support function.
11. Oversee, manage and approve team absences ensuring that the team’s schedule is well-managed and service levels are not impacted.
12. Arrange and manage weekly team meetings, bi-monthly 121s and bi-annually PMP reviews. Providing feedback and support to help the team achieve their goals.
13. Conduct new hire interviews.

Travel Requirements:
This role requires occasional travel within the UK to meet with key stakeholders, attend industry events, and collaborate with other CDW offices. The candidate must be willing and able to travel as needed to fulfill the responsibilities of the position.

Qualifications:

1. Proven experience in a sales support or sales operations role, with at least 3 years in a position.
2. Strong understanding of sales processes and CRM systems.
3. Excellent leadership and team management skills.
4. Exceptional communication and interpersonal abilities.
5. Strong analytical and problem-solving skills.
6. Ability to work in a fast-paced and dynamic environment.
7. Proficiency in Microsoft Office Suite and CRM software.

Benefits:
Competitive salary and performance-based bonuses. Comprehensive health and wellness benefits. Opportunities for professional development and career advancement. Collaborative and inclusive work environment.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.