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IT Support Team Leader (Derby)

TieTalent

Derby

Hybrid

GBP 35,000 - 40,000

2 days ago

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An established IT Management Services provider is seeking a dynamic IT Support Team Leader to join their Derby office. This role offers the opportunity to lead a small team of IT Support Engineers while ensuring high customer satisfaction and meeting service levels. You'll be involved in troubleshooting a variety of IT environments, including infrastructure, cloud services, and applications. With a hybrid work model allowing one day of remote work per week, this position also includes a competitive salary and numerous benefits, making it an exciting opportunity for those looking to advance in their IT careers.

24 Days Holiday

Birthday Off

Overtime Pay

Health Care

Pension

Training & Career Development

Experience in leading IT support teams and managing IT incidents.
Knowledge of IT infrastructure and cloud services is essential.

Lead and mentor a small team of IT Support Engineers.
Troubleshoot and resolve complex IT incidents and support projects.

Team Leadership

IT Support

Troubleshooting

Customer Service

Cloud Services

Networking

IT Certification (MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA)

MS 365

Windows Servers

Linux

AWS

Azure

IT Support Team Leader needed for a permanent position in Derby. Start ideally April/May 2025.

A chance to join an established IT Management Services provider (MSP) looking for a 'hands on' IT Team Leader to manage a small team of IT Support Engineers.

Must be willing to participate in the ‘on-call’ team shift rota – typically one Saturday per month.

Working from the Derby office 4 days/week with the option to work 1 day/week remotely from home (WFH):

Responsibilities:

Leading, mentoring, and coaching a small team of 1st/2nd Line IT Support Engineers.
Supporting a range of customer IT environments including: IT infrastructure, MS 365, Windows, Servers, Desktops, Storage, Networks, Data, Switches, Routers, Telephony, Applications, SaaS/PaaS/IaaS, Printers, Linux, Cloud (AWS/Azure).
Troubleshooting, diagnosing, and resolving IT incidents and more complex IT tickets escalated from 1st/2nd Line Support Engineers.
Ensuring consistently high standards of customer satisfaction and delivering to agreed service levels (SLAs).
Supporting IT projects including installations, upgrades, and migrations.

Requirements:

Must hold a full UK Driving Licence and have your own vehicle.
Any experience of working for IT Managed Service Providers or IT Support businesses would be helpful.
An IT Certification would be advantageous: MCP, MCSA, MCSE, CCNA, CCNP, ITIL, ITSM, CompTIA.

Benefits:

£35-40k Salary (DOE) + 24 Days Holiday + BHs + day off on your Birthday + Hybrid (1 day/week WFH) + Overtime/On-Call Pay (x1.5T) + Health Care + Pension + Training & Career Development + More

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Metropolitan Borough of Solihull

On-site

GBP 10,000 - 40,000

30+ days ago