IT Support Engineer

Oxygen House Group; Exeter; On-site; GBP 30,000 - 35,000

Job description

Location: Oxygen House, Exeter Business Park, EX1 3LH (on site)

Term: Full time, permanent - office based

Hours: Flex start and finish times - 40 hours per week

Salary: £30,000 - 35,000 plus generous company benefits

Closing date: 24 March 2025 at 9:00am

Who are we?

Oxygen House Limited provides support to businesses within the Oxygen House Group, a number of companies which invest in making the world better. Think renewables, ed-tech, and buying land for conservation.

At Oxygen House Limited, we’re committed to cultivating an inclusive and equitable environment where all individuals can thrive and make an impact. We’re constantly challenging ways of working and evolving our business processes in order to keep improving sustainability here at OH. We don’t just accept the business status quo.

As we grow and innovate, we are dedicated to bringing onboard the best talent - exceptional individuals who resonate with our values and vision, delivering excellence in everything they do, driving our business forward.

The Role

We’re looking for an IT Support Engineer to join our progressive IT team.

We are more than just an IT team—we are innovators, problem-solvers, and enablers of great work. Technology should never be a barrier; it should be the spark that empowers people to achieve incredible things. That’s what we do. We bring technology and people together, using creativity, curiosity, and courage to build an IT environment that is secure, seamless, and inspiring.

Security is second nature to us—woven into everything we do—so that our people can work confidently, knowing their data and ideas are protected.

Sustainability is at the heart of our choices. We don’t just use technology; we choose it with care, ensuring every decision considers its impact on the planet.

AI and automation help us remove the mundane, giving people back time to focus on what truly matters—collaboration, innovation, and progress.

So, if you believe in the power of technology to unlock potential, solve problems, and shape a better future, join us. Let’s build something amazing together.

Ready To Join Us?

Are you an IT Engineer who loves technology, thrives on solving problems, and enjoys making life easier for the people around them? If you get a kick out of untangling IT mysteries and turning tech headaches into seamless experiences, this might just be the perfect role for you.

Job requirements

• Provide Support to our users
• As a key member of the IT Service Desk, you’ll handle both support requests and service requests efficiently, configuring new systems, users and devices.
• Provide 1st and 2nd line support. Troubleshoot and resolve technical issues across software, hardware, and connectivity, escalating when needed.

System Administration & Maintenance

• Manage devices, updates, and security configurations.
• Monitor IT infrastructure, applying best practices for stability and security.

End-User Training and Documentation

• Provide training and support to help our users get the most out of IT systems.
• Maintain IT documentation and knowledge bases, making troubleshooting easier for everyone.

IT Project Support

• Assist in rolling out new IT projects, including software deployments, upgrades, and migrations.
• Work with other teams in the business to ensure smooth adoption of new technology.

Essential Technical Skills

• IT Support Experience – At least 2+ years in an IT support, helpdesk, or IT engineering role.
• Microsoft 365 Expertise – Strong experience supporting Microsoft 365 services, including Entra (Identity), Exchange (Email), Defender (Security), and Intune (Endpoint Management).
• Networking Knowledge – Understanding of Networking, DNS, DHCP, VPNs, Switches and firewalls.
• Security Awareness – Experience implementing and maintaining security best practices, including MFA, SSO, endpoint protection, access controls, and phishing prevention.
• Hardware & Infrastructure – Experience supporting Windows (and a few Mac devices), Mobile devices, meeting room AV equipment, tablets, and other IT hardware.

Benefits:

• Family and Finance Benefits - Enhanced parental leave, Contributory pension (matched up to 5%), Group life assurance, Employee assistance programme
• Health Benefits - Private medical insurance, Private dental insurance, Virtual GP, Eyecare vouchers, Flu Vaccinations
• Green Benefits - Green travel incentive, Cycle to work scheme, Electric car scheme and charging
• Annual Leave - 25 days’ holiday, rising by 1 day per year to a maximum of 30 days