Software Support Engineer

Software Support Engineer (Low-Code) x3

Location: UK REMOTE

Visa Requirements: NO VISA Application - Must be at least Indefinite Leave to Remain, due to security clearance checks.

Salary: £30-38k Plus benefits

Skills: Customer Support, Application Support, Software Support, Low-Code, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP, Computer Science Graduate, Software Testing.

We are partnering with a leading SAAS company that is building a Customer Support Team / Software Support Team where you'll support low-code workflow applications on their Intelligent SAAS-based platform. My client offers remote UK working for the right candidate but must be able to attend the office (Bedfordshire) 2 times a year for appraisals and company-wide meetings. As a Software Support Engineer, you'll bridge the gap between development and the client. Working in a virtual service desk environment, the purpose of the Customer Support Engineer (CSE) is to deliver responsive, technically competent support on SAAS Low-Code solutions. As a member of the Customer Support function, the role is responsible for progressing customer incidents, problems, and service requests from creation to resolution.

Ideal Candidate: The ideal candidate will have excellent interpersonal and communication skills, coupled with experience in Low-Code Software Development (JavaScript, CSS, HTML, APIs) from either university (Post Grad) or from a similar role in Application Support/Software Support.

Essential Skills:

1. Data manipulation.
2. Building forms.
3. Analytical thinker.
4. Understanding of software testing.
5. Ability to work in a technical customer-facing role with a professional telephone manner.
6. Ability to assess new faults calmly and logically, adapting to the situation and responding appropriately.
7. Demonstrate excellent communication skills (oral and written) to communicate effectively with customers and colleagues.

Desirable Skills and Knowledge:

1. Coding and scripting – An understanding of the following is desirable:

• JavaScript
• CSS
• APIs
• Relational databases
• Process management and business workflows
• Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous.

Previous Experience:

The following experience is advantageous:

1. Low-code application building (can include coursework undertaken as an undergraduate or similar).
2. Experience in a DevOps role.
3. Experience of working in an application support or IT support role, preferably interacting with external customers.

This is a support opportunity to join a leading SAAS company with superb career progression. This role is an excellent opportunity for anyone in support or university with an interest or experience in Low-Code Development - looking for an award-winning career in Tech. Apply now with a Word CV for an immediate interview - NO VISA Application - Must be at least Indefinite Leave to Remain, due to security clearance checks.